Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
5-star
4-star
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1-star
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 51 - 60 of 216 reviews
LS
Very poor quality brass base on cake…
Very poor quality brass base on cake stand. It is marked and scratched. As a returning customer this is not the usual standard expected of Truly products.
Date of experience: August 13, 2023
KC
Speedy and secure delivery.
Speedy and secure delivery.
Date of experience: August 12, 2023
PA
Beware gift box
Very happy with the bag, and delivered on time. But paid for a gift box which was completely inappropriate - there was no way the bag would fit in!
Date of experience: August 11, 2023
PJ
I purchased a large Constellation plate…
I purchased a large Constellation plate at a very good price from the Truly Summer sale. It was delivered in Truly style, well packaged, well wrapped and in perfect condition. I decided to buy the small Constellation side plates but having done so wished I'd ordered more. Apparently, once an order is placed the process is started straight away and can be difficult to change, in my case anyway. The customer service assistant was extremely helpful and managed to cancel my order in its tracks and I was able to re order adding to it. I have had a few items from Truly over the last few years and I have never been disappointed. They sell quality items and run a service which is attentive and efficient. Five stars! I
Date of experience: August 9, 2023
MB
Beautiful garment
Beautiful garment. Well packed and prompt delivery.
Date of experience: August 4, 2023
AD
The product was excellent quality at a…
The product was excellent quality at a fantastic price Ruth quick delivery.
Date of experience: August 3, 2023
ME
My item was faulty
My item was faulty. It wasn’t straight forward sending them back . How ever I did order them again. Hopefully I will get a refund ASAP
Date of experience: August 1, 2023
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