Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 41 - 50 of 216 reviews
AB
I came across this brand via John…
I came across this brand via John Lewis, and so glad I found it! All the garments I have purchased to date, are of a great quality. Especially the blush pink silk slip on dress, which is just fab! And also my black cashmere jumper. I also have a pair of leather trousers and skirt and the leather is just super soft and the quality is very good. Definitely will be coming back for more in future!
Date of experience: November 2, 2023
N
Niki
US
TRULY (wonderful) Black Satin Burntout Slipdress
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the dress is an absolute steal ... exquisitely cut, beautiful, heavy, silky material and can be dressed up or down by combining it with different tops for a slightly more casual look ... I am beyond thrilled with my purchase and so pleased that I stumbled across Truly
Date of experience: October 20, 2023
HB
Excellent
Easy to order, fast delivery and great quality!
Date of experience: October 17, 2023
KE
Thumbs up from me
Ordered a discounted nightshirt. Really pleased with purchase - exactly as described. Arrived promptly.
Date of experience: October 11, 2023
AE
Wonderful
Wonderful silk nightwear and gown, just a dream! Thank you, I will definitely be back ❤️
Date of experience: September 10, 2023
DP
Excellent quality and rapidly delivery…
Excellent quality and rapidly delivery - very pleased!
Date of experience: September 6, 2023
M
Beautifully packaged and delivered on…
Beautifully packaged and delivered on time
Date of experience: September 1, 2023
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