Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 31 - 40 of 216 reviews
JJ
Beautiful products well packaged and…
Beautiful products well packaged and sent quickly! I ordered 4 coupè glasses just after Christmas and they arrived in time for new year's eve beautifully wrapped. Very happy! :-)
Date of experience: January 1, 2024
KV
Ordered a dish
Ordered a dish, it was as pictured and arrived promptly
Date of experience: December 7, 2023
PM
Efficient and effective.
Efficient and effective. These pants are so cosy and soft in a breathable fabric. Delighted with my purchase.
Date of experience: November 7, 2023
JD
Really lovely to order from
Really lovely to order from. Quick postage, beautiful packaging, easy returns. Quality, luxe products. Great for gifting whether for family, friends, partners or oneself. Fabulous.
Date of experience: November 7, 2023
Fo
Lovely coupe champagne glasses but
Coupes lovely thank you - ordered 4. You may wish to check your packaging as arrived in a small box within a huge cardboard box at least 4 times the size. Seemed extravagant and possibly expensive on postage. Hope constructive.
Date of experience: November 6, 2023
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