Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 21 - 30 of 216 reviews
JH
Excellent quality
Excellent quality, but too small for me.
Date of experience: April 1, 2024
MO
Loved my purchase very impressed how…
Loved my purchase very impressed how sent back first item as to small and requested next size came in few days lovely packed.Myfirst purchase with Truley will definitely be purchasing again.
Date of experience: March 9, 2024
jb
Product as per photo and Description
Product as per photo and Description. Good price in sale. Happy with purchase
Date of experience: January 11, 2024
M
Mathew
US
LOW QUALITY. Don't be deceived by "organic" labelling.
Bought the navy joggers, but they're poorly made. Consider choosing a renowned brand instead. The stitching inside is subpar, with many loose threads, causing discomfort and itchiness. Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items. Regrettable purchase, I'll go for trusted brands from now on.
Date of experience: January 7, 2024
MH
Stunning
Ordered some flat sheets arrived in a couple of days excellent quality and great value as brought in the sale all packaged nicely in a lovely bag would highly recommend have brought from Truly before and will be buying again a great company
Date of experience: January 7, 2024
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