Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 11 - 20 of 216 reviews
FM
Truly Gorgeous silk slip
Gorgeous slip, stunning and extremely good quality. Service fantastic too x
Date of experience: July 12, 2024
VB
Excellent Customer Service
There was a small mark on one of the cushions. The Customer Service were brilliant and made it all so simple to swap. They sent me a return label and also sent the replacement as soon as I had sent them proof of the return. All very straightforward. Things will always go wrong, it’s how you deal with them that matter. Plus they are lovely cushions!
Date of experience: July 5, 2024
AM
Good quality product and well packaged.
Good quality product and well packaged.
Date of experience: May 9, 2024
RH
great experience
Great price, fast delivery, really well packaged. Easy and pleasant experience
Date of experience: May 1, 2024
MR
I was surprised to have the parcel…
I was surprised to have the parcel Delivered the next day when l ordered very pleased with the item 😃
Date of experience: April 10, 2024
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