Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 171 - 180 of 216 reviews
Ll
Lou lou
US
Recommended
I've placed 2 orders now and have had a great experiences both times. Items are beautifully packaged and received on time. I ordered some items as a gift and were perfect to send on as they were. One item of clothing i returned was refunded quickly and the process was easy. Would recommend and order form again. Its lovely to find smaller businesses to order from, especially for presents for a new born.
Date of experience: February 25, 2021
JW
The snowsuit was perfect for my granddaughter
The snowsuit was perfect for my granddaughter who is 7 weeks old. 0-3 months is still pretty big on her but sometimes we just lay her in it and zip up regardless of weather her arms and legs are in the arms and legs and it’s just like a sleeping bag. Very good quality. Truly service was very good
Date of experience: February 8, 2021
CB
Cheryl B
US
I've been searching for a snowsuit for…
I've been searching for a snowsuit for a few weeks now and I randomly came across this one in an advert. I ordered this and to my surprise it came very quickly which I didn't expect. The fabric is lovely and the inside is so soft to touch. Can't wait to use this. Speedy service good correspondence through email
Date of experience: February 8, 2021
PR
Ok service
Ok service. Delivery took time but all good at the End. Recommended.
Date of experience: February 8, 2021
Jv
Terrible customer service!
Terrible customer service! Ordering from website is not clear. After choosing a size, the website changes the size back to original size. I contacted them straight away, and they couldn’t do anything for me. Very disappointed Waist of money!
Date of experience: February 4, 2021
DV
Lovely collections
Lovely collections. Good descriptions of items. Well packaged and delivered quickly with plenty of updates/tracking of parcels.
Date of experience: February 2, 2021
kd
This is my second order with Truly
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unwrapping extra special and makes you feel special. Which is lovely with what we are all experiencing at the moment. And then to get to lie in bed cocooned in cotten heaven. Wake up and shower then wrap a big fluffly towel around me. Can always pretend I am in that boutique hotel and not at home X
Date of experience: February 2, 2021
Af
AMY forrest
US
Excellent item and delivered promptly
Excellent item and delivered promptly
Date of experience: February 1, 2021
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