Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 161 - 170 of 216 reviews
P
Pam
US
My order arrived promptly packed in a…
My order arrived promptly packed in a lovely box. The fit was perfect and the only minus is that the fabric was silky and I had expected it to be a heavier cotton as it was termed a sweatshirt. However it will be good for the spring and maybe wet days in summer with jeans so I am fairly pleased with it.
Date of experience: April 3, 2021
CM
Totally Efficient
Totally efficient- ordered, confirmed, delivered and love the product. Will definitely use Truly again. Thank you.
Date of experience: April 2, 2021
MG
Had fabulous customer service from…
Had fabulous customer service from Truly.....sent items that were too small back and within no time received the next size up
Date of experience: March 8, 2021
JD
Truly...'wow!!!'.
Truly...'wow!!!'.. excellent service, exquisite product and so well packaged..i am extremely delighted with my purchase and will definitely recommend ..love love love !!! Xx
Date of experience: March 5, 2021
SW
Ordered a set of silk cami and shorts
Ordered a set of silk cami and shorts, after 1 wear the strap has broken on the cami top. Such a shame as I loved the feel of them and was going to order more but glad I didn't now. Received reply on trustpilot stating that Truly would get an email over to rectify but it never arrived. Truly ...Checked all emails and nothing has been received apart from the monthly mailshot...its not in spam..have checked!
Date of experience: March 3, 2021
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