Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 181 - 190 of 216 reviews
TJ
Received my order within 2 days
Received my order within 2 days, excellent customer service
Date of experience: February 1, 2021
c
This is an update to Trulys response…
This is an update to Truly's response dated the 25th. After not having had the courtesy of a response to Friday afternoon's e mail, as well as the one I sent following up this morning, I tried the IM option this afternoon. A responsive man called Ed checked with the warehouse and told me my order was ready to dispatch, hopefully today or tomorrow. Unfortunately I did not receive the dispatch alert he mentioned so, the week you mentioned exchanges ordinarily taking, has passed and I still haven't had my exchange. My gripe is that it would have been much better practice, not to mention quicker, had you been honest with me in the first place then I would have simply re -ordered and requested a refund for the faulty pair. That way you would have managed my expectations rather than leading me to falsely believe I would have them by end of the week plus I wouldn't have been worried about you running out of gloves in the week that has passed since I returned them! Covid isn't an excuse for lack of transparency or failure to answer 2 e mails asking when a replacement will be dispatched. Let's hope they are finally dispatched tomorrow. Even if that does happen with 48 hours to get here that's a full 9 days which is a poor attempt at service recovery. PS re your 2nd response I'm not even called Holly!! I'd appreciate your keeping my personal data such as my name private in line with GDPR. And trying isn't the same as acknowledging your failures and learning from them!
Date of experience: January 25, 2021
A
Ashleigh
US
The suit looks beautiful but it’s not…
The suit looks beautiful but it’s not been tested with a child. The zips catch on the material constantly and the detachable boots effectively have two left feet and therefore one is always falling off. Beautiful not practical for use.
Date of experience: January 9, 2021
CH
Love my cashmere socks and jumper.
Love my cashmere socks and jumper. Got them in sale and really good price. They came beautifully wrapped and quality if socks and jumper us excellent. These were my first purchase from truly, bit expect will be making more purchases now I've found it!
Date of experience: January 9, 2021
CP
Excellent quality and excellent service
Excellent quality and excellent service
Date of experience: January 8, 2021
PV
Lovely pyjamas size is good would…
Lovely pyjamas size is good would definitely recommend.
Date of experience: January 2, 2021
SS
Bought silk night dress and super happy…
Bought silk night dress and super happy with quality. Quick delivery
Date of experience: January 2, 2021
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