Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 151 - 160 of 216 reviews
KG
Fantastic customer service and super…
Fantastic customer service and super fast delivery
Date of experience: April 9, 2021
RP
This website is a recent find and I…
This website is a recent find and I wish I'd found it sooner. The quality, service and delivery is very good. Not a massive amount of choice but that's fine for me as Truly has gone for quality over quantity.
Date of experience: April 9, 2021
SM
Truly were great package was sent…
Truly were great package was sent well-wrapped but Royal Mail didn't wait for us to answer the door and took the package away so we had to wait 4 days to receive it!
Date of experience: April 9, 2021
JR
I decided to shop at Truly
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&T’s ! I also bought a couple of pillow slips , beautiful cotton , and will soon be ordering the bed sheets to match . Highly recommend shopping at Truly , very good quality and reasonable pricing .
Date of experience: April 9, 2021
n
naomi
US
My partner bought me some silk…
My partner bought me some silk nightwear for my birthday.they were the wrong size but was quick and easy to exchange for the correct size free of charge.packaged beautifully, the pjs look and feel amazing on my ridiculously sensitive skin.i thought he’d gone mad when i saw the price but after wearing them i quickly realised they are absolutely worth the money! Thanks
Date of experience: April 8, 2021
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