Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 141 - 150 of 216 reviews
jm
Came across this website by looking for…
Came across this website by looking for bamboo bedding, exceptional website, kept me informed with delivery dates & times. Absolutely luxurious to sleep..you even get a little bag to keep them in. Just lovely 😊
Date of experience: May 2, 2021
BM
Great quality gin glasses
Great quality gin glasses. Bought them as a moving in gift but we were tempted to keep them for ourselves! Simple purchase process. Highly recommend!
Date of experience: May 2, 2021
CB
Good product and good customer service!
I got my item on time (a black leather motorcycle jacket) and I was happy with it but the largest one was not big enough. Return was speedy, and I will keep ordering from Truly. Good product and good customer service!
Date of experience: April 16, 2021
MR
Absolutely beautiful product
Absolutely beautiful product, well packaged, arrived really fast and great customer service.
Date of experience: April 12, 2021
SJ
The item arrived within the estimated…
The item arrived within the estimated time, well packaged and well presented. The silk was of good quality and the shade of pink was just lovely, so complimentary. I am so pleased with my purchase.
Date of experience: April 10, 2021
MT
Jumpsuit
The ordering process was easy and delivery was very quick. Unfortunately the item was too big for me. I am 5ft 2ins and the proportions of the jumpsuit just didn't work for me. It was easy to return the item and I await a refund.
Date of experience: April 10, 2021
AT
Love the website and I am very happy…
Love the website and I am very happy with my purchase. Packaging all recyclable and products exactly as shown on website
Date of experience: April 10, 2021
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