Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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💬Hasn't replied to negative reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 131 - 140 of 216 reviews
EB
Fantastic silk and lace vest
Fantastic silk and lace vest! Fits me perfectly (uk12 - got M) and very flattering!!! Will get tons of wear out of it too!
Date of experience: June 3, 2021
R
Happy with item and service
Good service. Prompt delivery and item was well packaged.
Date of experience: May 11, 2021
MC
Great shopping experience
Great shopping experience, quality products and delivered within 1 business working day, what more could you ask for! Definitely recommend and will keep an eye out for their new ranges
Date of experience: May 11, 2021
TM
A beautiful nightdress
A beautiful nightdress, swiftly delivered at a reasonable price.
Date of experience: May 10, 2021
SB
Very good service and lovely product
Very good service and lovely product
Date of experience: May 5, 2021
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