Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 121 - 130 of 216 reviews
N
Nadine
US
Star bowl on the stand
I bought the star bowl on the stand, it was meant as a gift for someone but Im having trouble parting with it! I love it and may have to keep it for myself. I love the unusual items Truly sells, its perfect for gifts, (and items for me!).
Date of experience: July 14, 2021
KO
Kay Owen
US
Can't fault any part of their service or their products
Products are always so nicely packaged, fantastic quality, and delivered quickly. I recently needed to contact Truly and their communications are really prompt and their advisors are super helpful. A great website and I'm always keen to see what new products they have.
Date of experience: July 7, 2021
AA
The service is brilliant
The service is brilliant. The packaging is brilliant. The items I purchased are brilliant. I love love the quality of the silk and cashmere items, and at the sale price even better value
Date of experience: July 7, 2021
NW
Lovely quality and great service
Lovely quality and great service
Date of experience: June 15, 2021
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