Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 101 - 110 of 216 reviews
HW
Beautiful jumper
Beautiful jumper. Perfect colour and fit and arrived earlier than expected
Date of experience: November 7, 2022
RH
Good champagne glasses
Good champagne glasses, with reasonably quick delivery. The rest of this text is because trust pilot irritatingly makes me type more characters
Date of experience: November 6, 2022
MP
First order I have made from Truly and…
First order I have made from Truly and it won't be the last... I bought a cashmere jumper beautiful quality will definitely purchase more cashmere from here... Easy website excellent delivery time...
Date of experience: November 2, 2022
MH
I did not like the product as much as I…
I did not like the product as much as I thought I would from looking at the website. Their condidition was good thanks to splendid packing and the goods arrived quickly
Date of experience: September 7, 2022
cX
Sadly the belt was missing from the…
Sadly the belt was missing from the dress. I had to return it, but 'Truly' have responded to apologise and this was very welcome.
Date of experience: August 22, 2022
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.