Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Excellent service very polite happy with all stages of buying and delivering my fence
Date of experience: October 1, 2022
After being let down by another major supplier I needed a wood chipper to remove a vast amount of branches I had cut down. I gave travis perkin a call and they where brilliant from start to finish. I originally went to South Woodham branch and Julie was brilliant ringing other shops to see if they had the machinery to hire as they didn’t do hire service at that branch. They gave me a contact in southend (Laurie) who was so helpful. I didn’t have an account to hire the item but he talked me through the process and helped set me up an account, then because they needed proof of address to hire the item sorted all this out for me and amazingly the chipper came the same day. The price was very reasonable and beat competitors hands down with a more powerful machine than the previous company were offering. When the machine arrived. Having not used one before Laurie was able to offer help over the phone and sent videos etc of how to use. I would highly recommended travis perkins, and if your not a trades person don’t let this put you off as they can talk you through how to use the items and you don’t need to be in the trade to hire. Great service from all parties including the delivery drivers from start to finish.
Date of experience: September 30, 2022
US
Ordered Eclipse branded door hinges only for unbranded ones to arrive. When I called customer services I was told that the photos were only for 'illustrative purposes' (despite the website and order confirmation stating these were Eclipse). Seems as if they are trying to use the Eclipse name to sell substandard hinges! Be wary!
Date of experience: September 29, 2022
A phone call to the Buckie Branch of TP was handled perfectly by Craig Reid. Such a fantastic customer experience, polite, accurate, willing to help & reassuring about price being the best & delivery times accurate too. I was advised by message about my delivery & their driver Darren was spot on, he even used the crane to hoist my order into my garden making for easier lifting for myself. I have purchased more from the Buckie Branch of TP and again received fantastic service from this very keen chap Craig Reid. This is the kind of customer service everyone expects & I would certainly recommend this Buckie Branch and hope to use them again soon - IF the price is right as their customer service certainly is first class. Well done Craig & Team Buckie.
Date of experience: September 28, 2022
Always friendly, welcoming and helpful at the Andover branch
Date of experience: September 28, 2022
I have a long-standing trade account but at Dartmouth on 26 Sept 2022 was Charged £23 for same goods available at toolstation for £13. Was desperate so paid up, with resentment.
Date of experience: September 27, 2022
Looking for an item to do a diy repair. Found it easily on the web site, set up an account quickly, ordered the item which was to be collected next day. Got to branch where they had all the paperwork ready. The warehouse staff found the item brought it to me. Simple easy and will return.
Date of experience: September 26, 2022
I went into Travis Perkins Haverhill after going to Buildbase and getting ignored. I was greeted by a young man who sat at the desk closest to the door. I was guided to go see the guys in the yard to look at the slabs. I was steered back into the shop and handed over to Andrew who gave me a quote on the slabs I was looking for. I haven't ordered yet, but will definitely be going back to Travis Perkins Haverhill.
Date of experience: September 26, 2022