Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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www.traveltrolley.co.uk1,000 total • Write a review
Sort of scammers. Found on flycatcher some "too good price" tickets book them with travel trolley to get email after 30 min that booking could not be confirmed for non available seats. Booked with different agency for same flight with no problems. I would not recommend travel trol e
Date of experience: June 10, 2025
Worst company to deal with when flight cancelled no reschedule flights
Date of experience: June 10, 2025
It’s about rescheduling my ticket,there is a friendly staff name kartik and very polite ,make my query very easy,Thank you so much.
Date of experience: June 9, 2025
Bad service. I tried to call the helpline number 0208 843 4400 but it not working. Additionally emailed them, but no one responded. They have provided a booking reference number, and it does not exist on the airline site.
Date of experience: June 6, 2025
US
Make sure you check what’s included. As a treat I recently booked business class flights. It was only after checking with the airline that I discovered that lounge access and seat allocation was not included. These will cost over £500, so it was not what it seemed. Many other companies include these. Travel Trolley should have stated this before offering the tickets. Extremely poor customer service. Ref: KZ8ZSI
Date of experience: May 30, 2025
I booked ticket cost me 1478£ for me and my family, I canceled the tickets and received 195£ as a refund, for the adult 90£×2=180+15 for child = 195£, from 1478.78 = 1,284.86£ , i didn't wait all this time for this amount of money ,
Date of experience: May 29, 2025
I had the pleasure of speaking with Danny, Senior Travel Consultant at Travel Trolley, regarding a duplicate booking caused by a portal error. He handled the issue with exceptional professionalism, clarity, and efficiency. His calm and knowledgeable approach immediately put me at ease during what was a stressful situation. Danny went above and beyond to ensure the matter was resolved swiftly, keeping me informed throughout and showing genuine care for the outcome. It’s rare to come across someone so dedicated, courteous, and solution-focused in customer service — Danny truly stands out. I deeply appreciate his support and would highly recommend Danny for any queries or concerns related to flight bookings. He is undoubtedly one of the best in his field and a true asset to his team. Give this man a raise! His level of service deserves recognition, and he is undoubtedly an asset worth rewarding. Thank you, Danny, for your exceptional support.
Date of experience: May 29, 2025
I had an absolutely amazing experience with Kartik! From the moment I reached out to them, they were professional, attentive, and incredibly helpful. They took the time to understand exactly what I was looking for and customized an itinerary that exceeded my expectations. Every detail was handled flawlessly — from flight timings and baggage allowance to special requests. I felt supported throughout the entire trip, and everything went smoothly. I can’t recommend them enough and will definitely be booking my next adventure with them!
Date of experience: May 29, 2025
