Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I recently was struggling with an issue with my bookings. I called the agency 3 times but nobody came up with any solution. I spoke to Sammy and Bhavika but they were not interested to talk or assist. Later in my fourth called I connected to Keith and he helped me throughout the day whole process. Everything went smoothly. He was very kind and helpful. Thank you Keith for your assistance.
I had a very positive experience with Travel Trolley, where Mr. Spencer provided exceptional service and efficiently arranged my air ticket. Unfortunately, I had previously encountered difficulties with two companies, Airbeas Travel Ltd and Friendz Travel Ltd, where I felt I was misled. I strongly advise others to be cautious and steer clear of those companies. Instead, I recommend choosing reputable travel agencies like Travel Trolley or Southall Travels for a reliable experience.
I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more than 24 hours before departure and was informed that i would have a cancellation charge of 190 and 410 refunded to me. A George liaised with me and i have been calling and emailing this company and am getting no response or traction. On reading other comments i am astonished that this business is allowed to continue like this. Please pay my refund bk.
After booking tickets I had to call TWO times and one email to have my tickets. But still they havent send my tickets(22/07/2025) . I know how its look like a real tickets .They are misleading people. Sending useless PDF. NEVER EVER BUY THROUGH THIS COMPANY MY FLIGHT TICKETS. really disappointed about this.
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www.traveltrolley.co.uk1,000 total • Write a review
What a wonderful website to book the flight tickets people are so lovely who all are working in travel trolley especially Norman who helped me out in every situation and got a airport lounge excess as well!! Thankyou Norman
horrible company ! says £60 for transfer a name on a flight booking and then they charged me £260 plus taxes costing 497 ! how do they make these pieces up ! over 8 weeks before i fly and they told me at first i couldn’t i would have to cancel my booking and book another flight so would of lost £1100 but instead now they have let me do a name change for £497 which is ridiculous ! should of been £60 max ! scum of the earth company ! the guy was arrogant and rude and would put me on hold without telling me he was going ! terrible customer service and robbing *******
Spencer and his colleagues promptly communicated about airline changing their flight schedule and helped rebooking.
A great service by Consultant Mr Arun excellent telephone manner.Superb documentation second to none. I will definitely promote to others without any hesitation. Much Obliged Thanks
Anthony Thnx so much for your help at the very last moment and really appreciate for giving the best deal.
