Total Cards Reviews

Yes I'm another customer who placed a pre order that waited two months, missed out on a major Xmas present and ended up cancelling the order. This is the second time a pre order has not been delivered. Other sites have the item in stock. They probably raise revenue through orders they can not fulfill. Never order a pre order. Disappointed their email didn't even apologise when they said they were processing a refund. Emailed them a week ago simply saying "The moment they arrive, we will ensure they are shipped out to you as quickly as possible." Do they ever arrive one wonders. Do not use.

These used to be alright but have recently degraded sadly. I've made dozens of orders with them but I won't be ordering anymore. They regularly oversell products that they don't and won't have stock for so you end up waiting weeks if not months or infinitely for a delivery when you pre-ordered a product months before it's release. The final straw for me is I now have orders with Total Cards with products that they claim to have in stock, and yet have been sitting unfulfilled for several weeks. I just can't trust this store to actually deliver on orders I make with them. I'd rather pay a little more elsewhere. They've also started some rather predatory practices - if you look at their stock of new and highly demanded expansions for Pokemon, such as Prismatic Evolutions, you will notice they only sell them bundled with other products. They are using peoples demands for this expansion to sell off stock of other less-wanted products. It's completely unacceptable. @TotalCards I would recommend you stop selling products you don't have, or hire more staff to fulfill the orders for products you do have if backlogs are literal weeks long.

Discusting, I pre ordered a Terapagos upc October 19th. Over lots of messages with Ryan, Alex and another it's obvious one doesn't check with the other before messaging. In the end I have ended up with no upc which was ment to be for Christmas. From seeing other comments this is a re-ocuring trait. To further from this clearly can see no respect for pre-order customers. But the worst is they lied about refund time in an email from Ryan I was told 3-5 days then an automated email saying 10 days then Alex tried to pass the blame onto bank processing.

I ordered a product from this company, to give as a christmas gift. I ordered this item (that was not cheap) on 23rd November. The website stated it was released in December. After not receiving any communication of dispatch, I decided to email them to ensure my order was received. It was then that they decided to tell me there was a delay in them receiving this item and they were hoping it will be received at some point in those first 2 weeks in December. I didn't think it was a problem, as these things do happen. But again, after no notification, I had to chase them again. Only for them to say they are still waiting. This time I requested they please keep me updated, as this is meant to be a gift and I needed to know if it would arrive in time. They did nothing. I had to chase everytime, so I raised a complaint. I wasnt able to give this product as a gift at christmas, in fact the individual got nothing apart from an apology and me having to explain it should be arriving soon It is now 29th December, I see no hope in this product arriving this month! I have requested a full refund now, so we will see if they are able to do that or show how truly incompetent they are. I have gone on to order this product elsewhere, where funnily enough, it has already arrived (and was cheaper) and have given it to the individual who's gift it was, apologetically. In future I recommend Total Cards make it very clear on their website that delays can occur, which are out of their control, but should state they will do everything in their power to ensure this does not happen. The most frustrating thing has been the poor communication. Emails should be issued to those people whose orders are affected. Even if it is a generic email and only advises they are still waiting. Any communication is better than none. This will also likely reduce the amount of complaints they receive. Which I have investigated and looks as though they get a lot, but down play it on websites, such as this. As you can see from the top of the page, they are showing misleading information and the star rating may not be correct. I can tell you now. There are a lot more complaints with this company than they show!

Total cards are just awesome, they always deliver quickly, even at busy times like Christmas, prices are competitive, and they always package everything with that little extra care and usually throw in a tiny little bonus too.

I pre-ordered a Prismatic Evolutions Elite Trainer Box from Total Cards and received an order number and order confirmation. Subsequently, without any further communication, Total Cards cancelled my pre-order and issued a refund notification. According to the refund notification, I now have to wait for up to 10 days for the refund to appear in my account. I can only assume that they are overselling or planning to sell at inflated prices after release. Be careful who you place pre-orders with.

These guys are really good. The prices are good, the service is amazing and they respond to all messages and emails super quickly. I now look at them over other providers who dont seem to be able to ship and cope during busy periods. I have placed several successive orders after the first one.

pre-ordered 6 booster boxes of the new Pokémon set and still have not received the item. I got a reply 6 days ago stating they had received stock and will get it out as soon as possible. Altogether it has been 10 days since release and still not received the item. I have spent a lot of money on this and now looking to cancel the order.

Pre-ordered 2 booster boxes of the new Pokemon set Surging Sparks. They arrived 4 days after release date but that wasn’t such a big issue for me. The issue was both boxes arrived damaged with big slits to the seal, one with a crushed corner. Not sure how/why there were slits on both but I can’t recommend this site for sealed collectors. Packaging wasn’t great - boxes were stacked on top of each other with almost no protection.

Do not use for enticingly priced pre-orders. Not enough ordered to fulfil commitments and no estimate for delivery despite the set being released in every shop 4 days ago.

Pre ordered the new Pokémon set for release and delivery on the 8th November. Today is the 9th with no sign of the item or any communication from total cards a with a reason or expected delivery day. Very very frustrating considering I can't cancel the order and buy it elsewhere as I used Klana 3 pay and have already paid 2 out of 3 payments! Will not be using total cards for pre-orders in the future which is a shame as had good experiences up to this point. *Edit Changed to a 3* as I have now received my product. Can't give more as the least I'd expect for a pre-order is to get the item on release day!

Great company always come here to buy my fav products all arrive on time 10/10 experience!!!!

I had ordered some card sleeves to go along with the new Yu-gi-oh set that was for pre order and it turns out total cards was withholding the order as the sleeves were on backorder and not in stock so my order got delayed which i only found out through their customer support which was incredibly helpful and i asked to have them replaced with other sleeves in stock so they could ship it asap which they did! Thank you Ryan at Total Cards for sorting this out for me, I'll be back again for sure!

Replied to an 'in stock' email that wasn't in stock with some snarky comment and actually got a reply from Ryan, monitoring the inbox... Thanks Ryan, I take back my grumpy Monday morning attitude.

Pre-ordered a MTG product in March, for release in June, but the product never arrived. I've chased for months but never had a firm answer on whether I'd actually receive the product. I can't cancel and order from another company now as the price has almost doubled since the initial order date in March. I can't recommend Total Cards to anyone and I won't be using them again as I've had much better service from other providers.

I ordered some Pokémon collection boxes and when they arrived they were not as described on the web site. They wanted me to pay for the return postage, even though the product was mis-advertised. They finally agreed to pay for return postage but gave me an invalid return postage label. I am still trying to get this resolved. They make it very difficult to get hold of someone by phone and seem to hide contact details on their web site. This is not how a honest and transparent company should be doing business in my opinion and not a good customer experience. I will not be using them again.

Customer service was excellent, they replied fast and were very helpful. I was on a time limit and needed the products delivered within a day or two. I consulted their support team through the website chat widget to make sure the delivery would be on time, and it was just like they said it would. The prices seem really good (for context, I am a foreigner coming from a country of lower income). Based on customer service alone, I would recommend this shop.

Made a pre-order for a new MTG product, has just been cancelled now meaning i have to re-order from another site at a much greater cost leaving me out of pocket. Dont use for pre-orders as they might not have stock and will leave you without the product and out of pocket.

Every pre-order you make with this company is always delayed and there excuse is that its the suppliers fault. Ther's only so many times you can use that excuse and when its about 3 pre-orders in a row its clearly a total cards issue. And no I don't want your crappy points system as an apology. They have now dispatched one of my order but I have not received an email for my other order and neither an update. You also cant get through to customer service on the phone as no one is their to answer. One of the worst companies out there in terms of customer experience but they're cheaper and you can pre-order earlier than any other website.

Good, fair pricing for their products Great wide variety of products and very good customer service and communication. Shopped with them for years now multiple times. Great packaging also which is needed when buying collectible items. Will for sure keep shopping with them.