Great service
Great service
4.6
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 401 - 410 of 996 reviews
CE
Very helpful staff at the Kendal shop
Very helpful staff at the Kendal shop, as always. Item I wanted not in stock, but very quickly arrived. This shopping experience marred by the fact I couldn’t order online. I’ve used the website plenty of times before with no problem, but this time didn’t work. I put things in my trolley, but when I went to the trolley, they weren’t there. I don’t think I was doing anything stupid. Hopefully it we be back to normal next time.
Date of experience: July 3, 2025
RB
Poor service from Toolstation
I ordered a 5L tin of Barrettine Decking Oil on-line. When the order arrived I was so disappointed to find that the wrong colour had been despatched. I was very disappointed as I was all ready to start treating my decking. How can the wrong colour be despatched? To try and resolve the situation I had an on-line “chat” with one of their agents. It turned out that I could not get a replacement tin until Toolstation had received the original order back. The only way that I could get a replacement was to visit a branch that had the correct tin in stock. This meant that I had to make a 20 mile round trip. As this error was not my fault I asked the agent if Toolstation would cover my travel costs? This was declined as it was not company policy. Poor service from Toolstation.
Date of experience: July 3, 2025
CD
On line order
I ordered, on line, a security light and some bits and pieces for refurbishing a radiator. I received an email straight away confirming the order and also another email letting me know when the items would be ready for collection. Unfortunately, the security light was being delivered after the other items as it was not held at the store. I could have had them delivered free of charge but waited a few days and went to the store and collected. The order was ready for me when I arrived. The service is always very good at my local store in Haworth and the staff are helpful.
Date of experience: July 3, 2025
AL
Great service top quality products…
Great service top quality products helpful staff all around good service
Date of experience: July 3, 2025
KC
The staff are always very welcoming and…
The staff are always very welcoming and obliging. Nothing is ever too much trouble for them and all my needs have always been fully met.
Date of experience: July 3, 2025
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