Great service
Great service
4.6
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 391 - 400 of 996 reviews
MJ
In-store & online shopping
Website is easy to use, the staff are friendly & knowledgeable & the service is very fast on arrival in-store
Date of experience: July 3, 2025
JB
James B
US
Good stocks available in local branch
Good stocks available in local branch, open on a Sunday afternoon to enable me to get a couple of little jobs done. These were a basic lighting pendant set and ten Draper blades for a Stanley knife. Staff were efficient and I was back in my car a couple of minutes later.
Date of experience: July 3, 2025
AP
I was met by Jake H in the counter
I was met by Jake H in the counter. His customer service was exceptional. Very polite, very patient and very knowledgeable. I was very impressed. I wanted to leave this review on the stop but I was told they had just changed the system. Anyway, well done to him!
Date of experience: July 3, 2025
c
carole
US
Has anyone else had a problem with…
Has anyone else had a problem with toolstation .ordered and paid 350.00 cash for tools Wednesday told they would be at store between 11 and 2 thursday went to store at 2 got told they are not arriving until Friday but we needed them for Friday asked for money back showed them receipt got told need to ring toolstation head office rang them they couldn't confirm order as wrong postcode on sale due to salesperson putting a b instead of p finally got that sorted head office telephoned local store their policy is we couldn't get refund unless we physically had the goods to refund if we had the goods as promised we wouldn't be asking for a refund what on earth has gone wrong with the world ?
Date of experience: July 3, 2025
AM
Great service
Great price and easy click and collect; ready when I arrived 20min after ordering. Great service
Date of experience: July 3, 2025
SQ
not happy at all with man on counter no…
not happy at all with man on counter no welcome no hello no thank you, look like he just dont to be there . part from this all good, toolstation please teach your front man how to welcome customer
Date of experience: July 3, 2025
GT
Good service at Rickmansworth 👍
Good service at Rickmansworth 👍
Date of experience: July 3, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.