Great service
Great service
4.6
Excellent
1,000 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 381 - 390 of 996 reviews
AI
Disappointing customer service
Item didn't arrive when it was supposed to and no notification was given upon delivery to the branch. Even when I called.in in person a few days later I was told it hadn't arrive, when infact it was in store as I found out later again going into the Llandudno store.
Date of experience: July 3, 2025
MS
Mr S
US
Cannot fault it
I ordered an axe online. Within a few minutes, I received both an e-mail and text message to say it was ready for collection already. When I went in a few days later, the member of staff who served me was pleasant and efficient. She found the axe and handed it over quickly, despite having had no notice I was coming in.
Date of experience: July 3, 2025
BG
Quick
Ordered on line got quick reply and early collection date.
Date of experience: July 3, 2025
BH
The ordering was good but delivery left…
The ordering was good but delivery left a lot to be desired. I ordered 11 radiators which came in 3 separate deliveries. One radiator was over 50kg's and there is only one delivery driver.
Date of experience: July 3, 2025
J
Jamie
US
£250 tool stolen thanks to Toolstation…
£250 tool stolen thanks to Toolstation and Evri – zero accountability Ordered a £250 nail gun from Toolstation. Evri “delivered” it by leaving it beside my bins. Nobody was home, no cars on the drive, and no safe place was agreed. When I got back, the parcel was gone. I contacted Toolstation, expecting them to put this right. Instead, they told me it was “successfully delivered” and sent me a photo of the parcel left in an unsecured location. Then they closed the case and told me to contact the police. No refund. No replacement. Nothing. Under the Consumer Rights Act 2015 (section 29), the item remains Toolstation’s responsibility until it’s in my hands. That never happened. But they’ve completely ignored their legal duty and pushed all the blame onto the customer. This isn’t just bad customer service, it’s total failure to protect the buyer. If something goes wrong, you’re on your own. Think twice before ordering anything valuable from Toolstation. If it gets stolen or mishandled by their courier, you’ll be left out of pocket with no help at all. Edit: to reply to Toolstations reply You have literally replied to my negative review faster than my ongoing email thread. You clearly do not take full responsibility and instead deprive customers from their consumer rights, which is illegal. I’m happy to take this to a small claims court, as being deprived from my rights is something I find vile and disgusting.
Date of experience: July 3, 2025
AS
Efficient retailer
Efficient operation throughout, from ordering on website to collection, as usual
Date of experience: July 3, 2025
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