Great service
Great service
4.6
Excellent
1,000 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 181 - 190 of 996 reviews
BD
Excellent service
Excellent service. Sorted queries quickly and efficiently
Date of experience: July 8, 2025
DB
Excellent service at all times!
Excellent service at all times!
Date of experience: July 8, 2025
JH
J Har
US
Disappointing
YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita drill and combi set along with microfibre towels from Toolstation. I stayed in all day waiting for the delivery, only to find that Parcel Force marked the parcel as delivered and signed for, but I never received it. The signature shown is not mine. When I contacted Toolstation, I was told it would take several days to investigate. I understand these things can take time, but given my situation – having just had my tools stolen and now being left without the replacements I paid for – I expected more urgency and support. This has been a really frustrating experience during an already stressful time. I’ve been left out of pocket, unable to work properly, and without any clear resolution. I’ve used Toolstation in the past and always had good service, but this has really shaken my confidence.
Date of experience: July 8, 2025
TB
Torquay branch
Torquay branch, served by Andrea C. Andrea was professional, friendly and very helpful. Hawksmoor pressure sprayer, 7 litre. Fantastic product to get rid of birds on flat roof. Would highly recommend.
Date of experience: July 8, 2025
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