The lady I spoke with Ranell was so…
The lady I spoke with Ranell was so understanding,compassionate and really was there to help with this matter. I was so worried about calling but I couldn't have had a more lovely lady on the other line.
4.6
Excellent
1,000 reviews
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Review summary
TM Legal is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Had a lovely guy ash help me with my…
Had a lovely guy ash help me with my situation all handled really well xx
Scam
Trying to get money from people for a company that has no longer exist is out of order and am sure lots of people agree with me and that company is brighthouse and also scaring people in to paying more than they can (disgusting)’
Very efficient lady I had on the phone…
Very efficient lady I had on the phone , knew what she was doing and was good at what she did . All your staff needs to be like her . I can’t remember her name but she was lovely and helpful. Thank you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.tm-legalservices.co.uk
All reviews
1,000 total • Write a review
Showing 781 - 790 of 996 reviews
IS
This so called company lies and…
This so called company lies and harrases people with mental health issues. Everyone one of their staff has a South African accentand I've spoken to quiet a few and yet they claim to be calling from Blackpool, so unless there is a large population of South Africans who decided to emigrate to the UK to work in a Blackpool call centre preying on the poor and desperate then someone is lying, and even after I got one of them to admit they where calling from South Africa the lies continue. Constant threats of court action and balifs knocking on my door trying to scare people into paying what they can't afford just so the debt can be paid off within their company time lines. It maybe a company policy but it isn't British law. Liars and bullies everyone of them.
Date of experience: May 29, 2024
SP
Got my claim
Got my claim. TMS took half. I set up a payment plan. Thought it was too good to be true. I have paid two months installment, last payment is next month as agreed. Will be glad when it's done. I get constantly hounded from someone who identifies as GEOFF, threatening emails, about money owed, although I don't, and what they will do, by adding charges etc...Fine, go ahead, I'll take my case to Omnibus, or Watchdog, I pay through bank, I have my statements as proof of payment. TMS do not check records. TMS have no numbers that are useable. TMS do not respond to emails. DO not use the. Terrible customer service. They just want your money. Don't be fooled by companies like these. If you have to use TMS, do so with discretion, & pay them via your Bank, so you have proof of payment, as clearly they do not have a clue, about checking or updating records. Will be advising people NOT to use.
Date of experience: May 29, 2024
LQ
Connor was very friendly and…
Connor was very friendly and considerate when talking to me as I was feeling very stressed about the situation.
Date of experience: May 29, 2024
DF
Connor was so emphatic with me and my…
Connor was so emphatic with me and my circumstances I’m very anxious and a dialysis patient and his treatment of me made me feel calm and in safe hands Thanks
Date of experience: May 29, 2024
JF
Really helpful Bo was so understanding…
Really helpful Bo was so understanding great help
Date of experience: May 29, 2024
SR
Great service
Kat was helpful and polite made sure everything was affordable for me and gave advice if it wasn’t. She checked with me a few times that I was happy. Good service and professional attitude
Date of experience: May 28, 2024
LA
Spoke to Craig on the phone and he was…
Spoke to Craig on the phone and he was very helpful! I was a bit annoyed at the start which wasn’t his fault but with how helpful he was, I calmed down a lot and I actually got the help I needed. He took my query seriously and was very friendly. So thank you very much
Date of experience: May 27, 2024
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