Review summary

TM Legal is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

The lady I spoke with Ranell was so…

The lady I spoke with Ranell was so understanding,compassionate and really was there to help with this matter. I was so worried about calling but I couldn't have had a more lovely lady on the other line.

N
Had a lovely guy ash help me with my…

Had a lovely guy ash help me with my situation all handled really well xx

IG
Scam

Trying to get money from people for a company that has no longer exist is out of order and am sure lots of people agree with me and that company is brighthouse and also scaring people in to paying more than they can (disgusting)’

Very efficient lady I had on the phone…

Very efficient lady I had on the phone , knew what she was doing and was good at what she did . All your staff needs to be like her . I can’t remember her name but she was lovely and helpful. Thank you

Company details

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All reviews

1,000 total • Write a review

Showing 711 - 720 of 996 reviews
AS
5 out of 5 stars

Phonecall

Keo was brilliant on the phone and went through everything with me, made sure we were both comfortable with the plan and gave me all the information I needed.

Date of experience: June 18, 2024

L
5 out of 5 stars

Kat was a great help

Kat was a great help, explained everything perfectly and in depth without dragging on the call. Made sure at every point I understood. Mishap with a payment but everything was very helpfully rectified. Very helpful.

Date of experience: June 18, 2024

lr
5 out of 5 stars

Spoke to a member of you team and they…

Spoke to a member of you team and they were very polite and understanding. Helped me sort all the issues I was having. He very patient and friendly! Thank you!

Date of experience: June 17, 2024

CC
5 out of 5 stars

Thank you Danielle

Thank you Danielle. Made my call to you quick and painless. Very polite and professional throughout.

Date of experience: June 17, 2024

AD
5 out of 5 stars

Samuel was extremely helpful and…

Samuel was extremely helpful and understanding

Date of experience: June 17, 2024

FR
5 out of 5 stars

The case officer was very…

The case officer was very understandably of my situation, the comments she made were very constructive, she wasn’t judging me, but trying to find solutions to help with my debt, she advised of organizations that I could approach for professional advice & assistance, very happy with her service

Date of experience: June 16, 2024

CH
5 out of 5 stars

Having called tmsl recently I spoke to…

Having called tmsl recently I spoke to your advisor Danielle and she listened attentively to my problem, once she heard of my issue she immediately set about dealing with myself to which she was very courteous, patient and understanding and acted very professionally, she was very clear and concise with how the matter was going to be resolved and gave me the utmost reassurance that this would be dealt with as soon as possible by herself.

Date of experience: June 15, 2024

J
5 out of 5 stars

I would give 6 star if possible

I would give 6 star if possible, much thanks for very kind guy named Sam for helping me to sorted out my debt, this was my second contact with this company and I was really surprised again how helpful and understanding advisors works there, fully professional

Date of experience: June 14, 2024

DF
5 out of 5 stars

Brilliant customer service

When speaking to Sam the customer service Was brilliant, really friendly and helpful. Thank you

Date of experience: June 14, 2024

KS
5 out of 5 stars

Kat was really understanding and…

Kat was really understanding and helpful great communication and understanding of customers manage the case to be suitable with the current situation, I’m dealing with

Date of experience: June 14, 2024

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