Review summary

TM Legal is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

The lady I spoke with Ranell was so…

The lady I spoke with Ranell was so understanding,compassionate and really was there to help with this matter. I was so worried about calling but I couldn't have had a more lovely lady on the other line.

N
Had a lovely guy ash help me with my…

Had a lovely guy ash help me with my situation all handled really well xx

IG
Scam

Trying to get money from people for a company that has no longer exist is out of order and am sure lots of people agree with me and that company is brighthouse and also scaring people in to paying more than they can (disgusting)’

Very efficient lady I had on the phone…

Very efficient lady I had on the phone , knew what she was doing and was good at what she did . All your staff needs to be like her . I can’t remember her name but she was lovely and helpful. Thank you

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All reviews

1,000 total • Write a review

Showing 671 - 680 of 996 reviews
Vm
1 out of 5 stars

Absolute scum bag of a company

Absolute scum bag of a company. Harrass you for debts that have been cleared by the 6 year statue barred. Truly appalling

Date of experience: July 3, 2024

V
5 out of 5 stars

Ishmael was friendly and understanding…

Ishmael was friendly and understanding very helpful

Date of experience: July 2, 2024

JD
5 out of 5 stars

Declan was very helpful and very…

Declan was very helpful and very understanding. Great person to speak to

Date of experience: July 2, 2024

JM
5 out of 5 stars

The lady on the phone was very helpful…

The lady on the phone was very helpful and helped me with my condition because I’ve got short-term memory loss and can’t read a lot so she read out the agreement to me

Date of experience: July 2, 2024

ES
4 out of 5 stars

Mohammed

Mohammed was very courteous and understanding, explained everything very well, and gave me time to deal with my granddaughter. I was made to feel at ease.

Date of experience: July 2, 2024

M
1 out of 5 stars

Forced to pay without proof of dept

Was told this was for a dept I had no idea about. When I asked for the paperwork and dates. Was told that because it had gone through court that they are "just the recovery agent" was told I could seek legal advice or pay. Either way I have to pay money I don't have for a dept that would be 10 years old.

Date of experience: July 2, 2024

D

DT

US

5 out of 5 stars

Keos 5 star Customer Service

I had to update my bank card today and spoke with Keo who was very friendly and helpful

Date of experience: July 1, 2024

ps
5 out of 5 stars

Fantastic we are in dire financial…

Fantastic we are in dire financial situation and they helped

Date of experience: June 29, 2024

JW
5 out of 5 stars

Spoke with a guy called Connor

Spoke with a guy called Connor. What a legend 🙌

Date of experience: June 28, 2024

G
5 out of 5 stars

Some staff are a lot more helpful than others

After a very stressful first phoncall with an advisor, Declan completely rectified the situation and bad experience. He was so helpful and empathetic of my tricky circumstances. Thank you to Declan for making a very stressful situation a whole lot easier!

Date of experience: June 28, 2024

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