The lady I spoke with Ranell was so…
The lady I spoke with Ranell was so understanding,compassionate and really was there to help with this matter. I was so worried about calling but I couldn't have had a more lovely lady on the other line.
4.6
Excellent
1,000 reviews
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Review summary
TM Legal is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Had a lovely guy ash help me with my…
Had a lovely guy ash help me with my situation all handled really well xx
Scam
Trying to get money from people for a company that has no longer exist is out of order and am sure lots of people agree with me and that company is brighthouse and also scaring people in to paying more than they can (disgusting)’
Very efficient lady I had on the phone…
Very efficient lady I had on the phone , knew what she was doing and was good at what she did . All your staff needs to be like her . I can’t remember her name but she was lovely and helpful. Thank you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.tm-legalservices.co.uk
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
Ds
Harrasing company... Even ringing my parents lol
Wow... This company chasing me for a debt of £810.00 .. Hell knows how they got my fathers mobile telephone number but even been ringing him last few days constantly harrasing an OAP.. How low can a company go for a debt they have brought from another company... I can garuntee you all these good reveiws are from freinds and family of employees of this company after a bonus... Love a name drop. ;-) Just don't reply to them and do not acknowledge you know anything about it if they do get hold of you. They don't have legs to stand on as legally you don't owe them the money.
Date of experience: March 18, 2025
AL
Billy was amazing at making me feel…
Billy was amazing at making me feel comfortable about setting up a payment plan that I could afford his customer service skills are excellent
Date of experience: March 18, 2025
SS
Billy honestly was the most helpful and…
Billy honestly was the most helpful and lovely customer service worker I’ve ever spoken to he went out of his way to help me today - Thank you again.
Date of experience: March 18, 2025
AG
Manager is un pleasant and added £150…
Manager is un pleasant and added £150 to my debt. Profiting off people with debt🤢
Date of experience: March 17, 2025
HC
Spoke to a gentleman who was very clear…
Spoke to a gentleman who was very clear about information, as well as being polite
Date of experience: March 17, 2025
KM
I received a call recently from Corrine…
I received a call recently from Corrine reminding me about a debt that was not fully paid and she helped me set up a direct debit to pay off the remaining balance. Ive received calls in the past from TM Legal where the representative was rude and abrupt. Corrine was very helpful and understanding. Thank you again Corrnie
Date of experience: March 14, 2025
SI
The customer service was very helpful I…
The customer service was very helpful I was told they were working on my case which I was happy to hear thank you
Date of experience: March 12, 2025
MH
I suffer really badly with panic…
I suffer really badly with panic attacks and anxiety and the call handler Bianca was so patient and I felt at ease as she didn't make me feel like I was a problem because I had a debt. I wish I had sorted it sooner so I wasn't worried as much as I had been before making the call
Date of experience: March 11, 2025
kp
Rachel
Being an anxious person, Rachel completely turned it around. Instead of being harsh or demanding, she took the time to listen to my situation with genuine empathy. She calmly explained my options, reassured me that I wasn’t alone, and even worked out a manageable payment plan that eased my stress. Her kindness turned what I expected to be a difficult conversation into a moment of relief and hope.
Date of experience: March 11, 2025
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