Review summary

TM Legal is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

The lady I spoke with Ranell was so…

The lady I spoke with Ranell was so understanding,compassionate and really was there to help with this matter. I was so worried about calling but I couldn't have had a more lovely lady on the other line.

N
Had a lovely guy ash help me with my…

Had a lovely guy ash help me with my situation all handled really well xx

IG
Scam

Trying to get money from people for a company that has no longer exist is out of order and am sure lots of people agree with me and that company is brighthouse and also scaring people in to paying more than they can (disgusting)’

Very efficient lady I had on the phone…

Very efficient lady I had on the phone , knew what she was doing and was good at what she did . All your staff needs to be like her . I can’t remember her name but she was lovely and helpful. Thank you

Company details

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All reviews

1,000 total • Write a review

Showing 101 - 110 of 996 reviews
ma
5 out of 5 stars

Very helpful and understanding to my…

Very helpful and understanding to my situation.

Date of experience: April 2, 2025

pw
5 out of 5 stars

I contacted with stress

I contacted with stress, and struggling with my financial situation. But speaking to billy and getting some support helped me feel less stressed and more like I had some control. Thank you billy.

Date of experience: March 31, 2025

Mp
5 out of 5 stars

Very helpful and I am extremely happy.

Very helpful and I am extremely happy.

Date of experience: March 31, 2025

BA
5 out of 5 stars

Billy was absolutely the most helpful…

Billy was absolutely the most helpful person ever 10/10!

Date of experience: March 31, 2025

MC
5 out of 5 stars

I spoke to a gentleman called Keo and…

I spoke to a gentleman called Keo and he was very helpful and respectfully and listened to my case, he made the process less stressful and is a credit to the company.

Date of experience: March 29, 2025

S

Ste

US

5 out of 5 stars

Very helpful

Akeel was perfect in sorting out my query about my account, very helpful and reassuring

Date of experience: March 29, 2025

DM
5 out of 5 stars

Customer service

Spoken to Billi who sounded very lovely and he was very easy to spoke to he got everythinga sorted just in a couple of minutes. It was nice speaking with Billi .

Date of experience: March 28, 2025

TD
5 out of 5 stars

Customer assistant Akil was really…

Customer assistant Akil was really helpful with my request I appreciate you.

Date of experience: March 26, 2025

SW
5 out of 5 stars

Keo was very understanding of my…

Keo was very understanding of my situation. He was polite,helpful and professional whilst also understanding of my circumstances on a personal level, offering advice and support

Date of experience: March 26, 2025

AD
4 out of 5 stars

Once past the annoying wait and hold information it was a breeze thanks to the Agent.

Only 1 thing prevents me from giving a 5 star rating when it came to today’s interaction is the amount of time it took to get through. The repeat information over and over again on the recorded message as your waiting is extremely annoying. HOWEVER on a positive note The agent I dealt with today (Unfortunately I didn’t jot down his name) was extremely polite and courteous making the interaction surprisingly pleasant and stress free. After reading a few reviews I did go into the conversation a little guarded however I soon realised this agent treats you as a fellow human and not just a number! He is a credit to your company! I’m just gutted I can’t give a named review.

Date of experience: March 26, 2025

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