Titan Travel
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Welcomed improvements
In the past, I have complained on several occasions about Titan's (Saga's) farcical approach to flight upgrades (and the ridiculous prices they quote). Well, someone has been listening - my last holiday booking online there were two flight options, Economy or Business, with clear pricing for each one. The price difference being quite close to the airlines difference in prices. Brilliant, no waiting for weeks for the flight team to come up with a ludicrous cost to upgrade. Even better, this wasn't a one-off, my current holiday the same options, Economy or Business. Plus, another improvement, seat selection. Previously, I was told, more than once, that I could book my preferred seat - but never could until check-in the day before. Now, 8 weeks before the holiday, I have received information with the itinerary regarding "Pre-Seating Information" about how to book my preferred seat - which I have done, small charge (or free with on-line check-in). So, 8 weeks to go without stressing about whether I can upgrade or worrying if I'm going to start my holiday wedged in a middle seat for 10 hours. Who ever is responsible for these changes - thank you. Customer retention strategy 10/10.