Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Company details
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Contact info
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Website
www.thornleygroves.co.uk
All reviews
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Showing 921 - 930 of 996 reviews
SM
Very helpful and professional
Thornley Groves were very helpful and professional throughout my stay. All of the team were always happy and quick to provide support, and Michael Richardson was very effective in his role. It was comfortably the best experience I've had with a lettings agent and I'd recommend them to anyone.
Date of experience: September 21, 2022
RG
Great viewing with Kelly McDermott
Great viewing with Kelly McDermott, she was very friendly and knowledgeable about the area and the property being viewed. Also able to answer any questions I had 😊
Date of experience: September 21, 2022
BS
Viewing with Kelly McDermott
I had a viewing with Kelly McDermott, she was fab!
Date of experience: September 21, 2022
TD
Knowledgeable and Welcoming
Kelly was extremely welcoming and friendly but most importantly she knew the answers to all our questions regarding the property. We would definitely recommend Thornley Groves and especially Kelly.
Date of experience: September 20, 2022
Ik
Had a viewing for a flat with Kelly…
Had a viewing for a flat with Kelly McDermott from thornley groves monton branch and was received with all the warmth and friendliness. Kelly is a wonderfully smiling lady and made us feel very comfortable. It was a total pleasure.
Date of experience: September 20, 2022
BT
Impossible to get ahold of anyone
Impossible to get ahold of anyone. Routinely ignores emails and correspondence regarding the tenancy. I’ve never been able to get in touch with them via phone, it either rings out or is picked up and deliberately disconnected. Slow to respond regarding maintenance issues or general queries. For example, we changed bank and so had to change our standing order. I reached out via email to confirm this with them, I never received so much as a confirmation email from them. Myself and my partner are young professionals in good standing and have never missed a rent payment etc. Seems that as long as you’re paying your rent, they’re more than happy to ignore you and pretend you don’t exist.
Date of experience: September 20, 2022
AF
BEWARE zero is not low enough!!!
Why is it not possible to rate at zero. With 65 years in business this company are in the worst I have ever had to deal with. Indifferent, just do not care even about the cost to their own client landlords. Never respond to or deal with emails identifying serious issues that affect third party people when their clients properties are causing serious issues. Causing their client landlords additional costs due to non interest in dealing with emergency problems. They do not deal with unsociable behaviour by tenants they have put into client properties. 12 months and still waiting for them to do anything positive now their client is facing a compensation bill off almost another £4000 after the first £1000 bill only a few months ago.Can you as a landlord afford them????
Date of experience: September 19, 2022
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