TH
Thornley Groves Estate Agents
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Impossible to get ahold of anyone
Impossible to get ahold of anyone. Routinely ignores emails and correspondence regarding the tenancy. I’ve never been able to get in touch with them via phone, it either rings out or is picked up and deliberately disconnected. Slow to respond regarding maintenance issues or general queries. For example, we changed bank and so had to change our standing order. I reached out via email to confirm this with them, I never received so much as a confirmation email from them. Myself and my partner are young professionals in good standing and have never missed a rent payment etc. Seems that as long as you’re paying your rent, they’re more than happy to ignore you and pretend you don’t exist.