Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
Useful
Share
4.1
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Useful
Share
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Useful
Share
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.thornleygroves.co.ukAll reviews
1,000 total • Write a review
Showing 801 - 810 of 996 reviews
ts
Fast replies and good market knowledge.
Fast replies and good market knowledge.
Useful
Share
T
Friendly and knowledgeable during viewing
Thanks to Kelly McDermott from Thornley Groves Monton branch last week. Even though I was slightly late this wasn't a problem and she was friendly and very knowledgeable about the property and the local area. Compared to some of the viewings I have had with other estate agents in recent weeks I felt she put a lot more effort in.
Useful
Share
ND
Excellent Customer Service
Thornley Groves (Whitworth Street West) were fantastic during this whole process - in particular Stuart Daniels in the beginning and Natasha Conway towards the end of the process. Due to "cladding issues" and other outside influences, this process took a lot longer than expected but the team at Thornley Groves were professional, patient and went "above and beyond" to ensure that I was fully informed at all stages and that the sale went through as smoothly as possible. I would have no hesitation in using this company again and wish them all the success in the future. Thank you once again.
Useful
Share
VW
Leigh Johnson (Prestwich office) is top…
Leigh Johnson (Prestwich office) is top class superb and hugely professional. She is always available and ready and willing to sort issues immediately. This young lady not only talks the talk but she walks the walk too. Does what she says and says what she does. Really thrilled she is my point of contact and only wish she were able to look after all of my properties. Thank you Leigh for restoring faith. Vanessa Maag
Useful
Share
H
Great customer service
Great customer service, answered all my questions efficiently.
Useful
Share
M
Avoid at all costs - Prestwich branch
On the 11th July 2022 I received confirmation that my offer on a property had been accepted. As of 17th January 2023, I am no further to moving into the property than I was over 6 months ago. Since July, Thornley Groves have provided misleading and false information. There is a tenant currently in the property I am purchasing. On the 7th September, I was told the section 21 notice had been served to the tenant and court proceedings had started. This was in fact a lie, or at best complete incompetence a failure to check facts. Court proceedings actually didn't start until 14th December, over 3 months later. If the truth had been told to me back in July, I could have looked for another property and been in my own home by now. The incompetence of Thornley Groves has cost me solicitors fees and mortgage broker fees. By the agent's own agent's admission, ‘paperwork wasn’t checked.’ The property was never available to be purchased, the appropriate paperwork was never checked, and at every step, to cover their incompetence, they lied. Whether you're are selling, buying or renting, avoid at all costs.
Useful
Share
JH
Karen was really lovely!
Karen was really lovely, very friendly and professional. She was incredibly helpful in helping us find our first flat! Thank you to the office team for everything!
Useful
Share
PM
We were shown around the property by…
We were shown around the property by Kelly McDermott. Kelly was very knowledgeable about the property & area.
Useful
Share
NM
Kelly McDermot was great
Kelly McDermot was great in showing us around the apartment, very knowledgeable and informative of the property. Thank you
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.