Review summary

Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

Based on reviews, created with AI

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A
Lois was so informative and friendly

Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.

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IP
Kelly McDermott is the perfect host…

Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.

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Lois McGuinness

Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)

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LC
Very professional and responsive when…

Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.

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All reviews

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Showing 791 - 800 of 996 reviews
MW

Fantastic service throughout

Fantastic service from initial valuation to negotiating sale, and completion. Viewings conducted by Kelly, and sales negotiation by Clare, couldnt of been easier. Would highly recommend. Thank you to Kelly McDermott, Clare Carpenter and Tom Lee for all your help!

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c

Excellent communication and smooth…

Excellent communication and smooth process throughout

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A

Sale of 15 Kielder Hill Middleton

Prompt response to phone calls and emails and keeping me updated with the sale progress

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HD

Clare and the team have been so helpful…

Clare and the team have been so helpful and patient throughout this process. Their communication is excellent and I would highly recommend using them as agents.

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MA

Fabulous support from Karen …

Fabulous support from Karen at Thornley Groves in Prestwich. We have rented a property that was let by TL and the whole process has been nothing but perfect . Karen has been very efficient, professional, friendly and helpful from the viewing to the follow up process and especially with communication. I would definitely recommend this agent .

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NL

Fully recommend

I’m in process of my letting and there’s no words to express how fantastic Karen Filson was to me. A lettings viewing was extremely welcoming, helpful and everything was explained in details. Thank you so much

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E

Purchase

Dean has been great, communication has been clear, he is professional and knowledgeable

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DS

Umar (Fallowfield Branch) - great person. Thank you.

There is a light at the end of the tunnel. Thornley and Groves has responsible and professional peoples onboard. Thanks to Mr. Umar (Fallowfield Branch) - this is a great person with the skills of wide expertise. He has been able to brake through the fog spread by the Fixflo scam software recently used by TG and face to the necessities of the tenant-landlord couples. He also employed his abilities to understand the people's need to look at that from different prospective and finally resolve all the issues and make this tenant-landlord couple happy and to prosper. Unfortunately simple e-mails and phone calls were used to make a business and happiness for all parties involved. Fixflo stayed aside. Thank you Umar for your attention and efforts - it is much appreciated by this landlord and hopefully by the tenant.

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J

Good experience

Kelly at the Monton branch was pleasant and knowledgeable. A good informative viewing.

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