Review summary

Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

✨
Based on reviews, created with AI

See what reviewers are saying

A

Anna

5 out of 5 stars
Lois was so informative and friendly

Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.

Useful
Share
IP

Irena P

5 out of 5 stars
Kelly McDermott is the perfect host…

Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.

Useful
Share
TN

Thanda Naing

5 out of 5 stars
Lois McGuinness

Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)

Useful
Share
LC

Lisa Croft

5 out of 5 stars
Very professional and responsive when…

Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

1,000 total • Write a review

Showing 211 - 220 of 996 reviews
MJ

TERRIBLE COMPANY 4.1 STARS NO WAY

Do not waste your time, because these guys are totally useless, zero people skills, no communiction whatsoever, the 5 Star reviews are obviously not genuine. Big dissapointment. Thank god i found a new estate agent who sold my property within 3 weeks.

Useful
Share
AL

We had a very pleasant experience at…

We had a very pleasant experience at Thorney Groves especially services provided by Emma Slabbert. She is very understanding, helpful, gave excellent advise and service. Emma and team is responsive, because of her services we trust this agency and the team. Definitely recommended!

Useful
Share
AM

Emma Slabbert - a diamond in the rough

The 4 stars are based soley on my dealings with Emma Slabbert, Thornley Groves as a company would graciously recieve a 1 star, as trustpilot does not allow for a zero star review. I have been a tenant via Thornley Groves for the past 8 years. Generally, I would not recommend as they are a completely unorganised, incompetent, dumpster fire of a company. However, Emma has been a fantastic contact over the last year or so that she has been my property manager. I have found her to be polite, knowledgable, quick to respond, helpful and diligent. Qualities that only one or two of the colleagues over the years have share. Thank you for all you do, Emma.

Useful
Share
EC

A Tenant Experience

I have been a tenant of a property managed by Thornley Groves for 2 years. I think they are easy to reach out and have been responded quickly to my queries. I would like to say thank you to Emma Slabbert, who based at the Altrincham. She have been assisting me on my tenancy renewal and the end of tenancy process. For some reason, I have to terminate my tenancy contact earlier, Emma have been very helpful, responded to my queries quickly and provided all the information I need to know.

Useful
Share
AC

Lovely viewing experience with Kelly McDermott

Lovely viewing experience with Kelly. Great knowledge about the property and the area. Would recommend to anyone looking to buy a property in the Monton and Height locations.

Useful
Share
RK

Great service both as a landlord and a vendor.

My thanks to Clare Carpenter for her assistance and persistence with my recent house sale. She and her team have supported me all the way from managing my property when I let it, to it’s sale now. I couldn’t have asked for more from her.

Useful
Share
J

Worst estate agents in Manchester

Worst estate agents in Manchester. Made me pay cleaning fees after I’ve already paid an end of tenancy cleaning service and provided the invoice. My front door was broken for 3 months and there was no urgency to fix it. Countless emails and zero communication even after my partner went into the office to speak with them. Would avoid at all costs and use another agency if possible.

Useful
Share
JS

I am not hesitant to state that…

I am not hesitant to state that Thornley Groves is the worst letting agents in Manchester. Their ability to avoid every single communication should be considered for a world record at this point...."World Record For Company To Ignore The Most Correspondence". Here I will outline specifically why they are such an unbearable estate agents and should be avoided at all costs: - Leak in Bathroom ceiling dangerously coming through light fixture took far too long to repair and we were offered £100 as compensation (which is laughable) - Toilet cistern broken for a considerable part of our tenancy and guess what? No further communications - Fridge was broken for 2 weeks upon starting our tenancy during a hot summer, no consideration or (you guessed it) communications for the costs we had to bare having no way of storing food - Potentially harmful leak in living room was ignored for days - Boiler issue causing heating problem raising electric bill IGNORED And finally, more than 3 weeks after handing our keys back we have made several attempts to contact our letting agent Saga Moayeri who has made no attempt to respond to us and has left us completely in the dark about our deposit. I have taken it to TDS to sort out. I would not recommend this agent to my worst enemy

Useful
Share
C

Awesome agency

Have great experience with them. They are ready to solve problems in the property.

Useful
Share
VJ

Viewings

I had a viewing with Kelly McDermott who was very friendly and helpful. Kelly provided lots of good information on the property and local area and made sure to answer all of my questions - being a first time buyer I had a lot and Kelly offered some great advice on the buying process which was really appreciated. Thank you to Kelly and the Monton branch for your help!

Useful
Share
Previous1•••212223•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.