Review summary

Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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A

Anna

5 out of 5 stars
Lois was so informative and friendly

Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.

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IP

Irena P

5 out of 5 stars
Kelly McDermott is the perfect host…

Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.

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TN

Thanda Naing

5 out of 5 stars
Lois McGuinness

Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)

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LC

Lisa Croft

5 out of 5 stars
Very professional and responsive when…

Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.

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Showing 181 - 190 of 996 reviews
CL

The bad and now the good.

Recently my current property manager although she started off fantastic; has become quite unresponsive, and impossible to get hold of via all channels of communication. My numerous voice mails fell on deaf ears. This was all to do with informing the tenant of critical fire safety and vital utilities updates, which i as the owner is legally liable to relay onto the tenant via TG. Also i have had Fix-flo issues where i was not getting the notifications. I eventually got a call from the manager after my emails of complaint. She apologized and stated that she had a back log of work since summer and also apologized for the noise in the office as they have fun & games on Fridays. If she has time for fun and games maybe clear the back log instead. There is however a bright light at the end of the tunnel though, i did speak to the team leader Emma, who along with Michelle sorted all the issues out with regarding a replacement Washer Dryer issues. Michelle although new to the business has been very helpful friendly and reachable and tried her best to resolve issues. Emma Baxter has re-injected a renewed confidence in TG's services with her friendly approachable, and let's fix the issue now attitude and i am very happy to learn that she has arranged a replacement property manager for me. I'm glad Emma reached out to me, because i was in the process of choosing another lettings agent even though i have been a TG customer since 2018. Now i will stay. The 5 stars is for Emma and Michelle. By the way the FIXFLO system needs reviewing by TG as it is not fit for purpose if landlords don't get notification of reported issues. Tenants will think the landlords don't care.

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VR

My property has just been let out via the Monton Office

My property has just been let out via the Monton Office where I have been looked after by Amber, Lucy and Kevin. The procedure was very smooth from beginning to end and all updates were prompt and timely. They guided me through the process extremely professionally. I would recommend them to anyone

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DT

Fantastic Client Care!

I have been a client with Thornley Groves in Altrincham for many years and they have always provided a very professional service. Amanda O’harte has particularly stood out, always delivering what she promises and giving great advice! Whenever I send an email about an enquiry, I always get a speedy response. A truly fantastic member of your team!

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SI

Is the best Estate Agents with great…

Is the best Estate Agents with great support and easy access and service to home seekers.

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MD

Thornley Groves Fallowfield Office is an excellent professional team

I think Thornley Groves Fallowfield Office provide excellent services based on my experiences with them during the past 10 months of my house let. They are very professional and have the outstanding knowledge in Manchester properties, and always quick response to problems and keen to help. The service I am with is the Full Managed, and I must say they have done a really good job.

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SR

Great knowledge and advice

Amanda O'Harte is our property manager. She is amazing in dealing with issues if they arise, and her knowledge of the procedures and protocols shines through. Amanda is good at advising the best thing to, do taking into account the circumstances in full. She is an asset for Thrornley Groves and every branch could do with an Amanda.

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c

Avoid at all costs!

Karen was shocking, struggled to get a reply & when we did our needs were completely ignored!

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OD

Very happy with me experience with…

Very happy with me experience with Thornley Groves. As a first time renter, Imogen Windsor has helped us with everything we needed, helping us with any queries and supporting us. Made the renewal process very simple and straight-forward.

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K

Compliments to Imogen Windsor

I had emailed Imogen Windsor as a previous tenant - I'd recently moved address and was on the lookout for a letter I thought would have gone to my old address. Imogen really went above and beyond to check if it had been received, and asked the new tenants to notify her if anything came through. Communication was really great and Imogen was lovely. Very grateful for her service!

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DL

Problem fixed rapidly

I wanted to fix security lights to a building on a very dark side. Landlord did not want to install a wired system. My property manager Annalise fixed my problem very rapidly and suggested a solution that works for me now, so I am extremely happy with that. She is very responsive and supportive, and has helped me with a few other things since as well. I have also had good service from Sophie & Zak (viewing reps) and Annette (administration) since moving in. All in all quite satisfied so far.

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