Thornley Groves Estate Agents
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The bad and now the good.
Recently my current property manager although she started off fantastic; has become quite unresponsive, and impossible to get hold of via all channels of communication. My numerous voice mails fell on deaf ears. This was all to do with informing the tenant of critical fire safety and vital utilities updates, which i as the owner is legally liable to relay onto the tenant via TG. Also i have had Fix-flo issues where i was not getting the notifications. I eventually got a call from the manager after my emails of complaint. She apologized and stated that she had a back log of work since summer and also apologized for the noise in the office as they have fun & games on Fridays. If she has time for fun and games maybe clear the back log instead. There is however a bright light at the end of the tunnel though, i did speak to the team leader Emma, who along with Michelle sorted all the issues out with regarding a replacement Washer Dryer issues. Michelle although new to the business has been very helpful friendly and reachable and tried her best to resolve issues. Emma Baxter has re-injected a renewed confidence in TG's services with her friendly approachable, and let's fix the issue now attitude and i am very happy to learn that she has arranged a replacement property manager for me. I'm glad Emma reached out to me, because i was in the process of choosing another lettings agent even though i have been a TG customer since 2018. Now i will stay. The 5 stars is for Emma and Michelle. By the way the FIXFLO system needs reviewing by TG as it is not fit for purpose if landlords don't get notification of reported issues. Tenants will think the landlords don't care.