Thomas Cook Airlines Scandinavia
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Had worse, but I'd pay a bit more & fly with someone else.
Flown Thomas Cook twice - & won't fly with them again unless there is no alternative. October 2009 we flew back from Turkey with TC...in comparison to our outward journey (which was was Thompson & had been very comfortable) this was a huge disappointment.Plane was old, cramped & no legroom...the food was awful & the legroom even worse. Our 2nd time with TC: flight from Manchester to Crete September 2011 was cancelled due to faulty plane. This is worrying in itself, as there stock seems to be pretty old...but we were waiting in the departures lounge for over an hour AFTER the plane was due to leave before we received any information from the TC staff there. That simply is not acceptable: at the very least we should have been told there was going to be a delay, even if at that time it was not known by how long! When they did locate a replacement plane, it was smaller than the original - meaning 80 passengers were told they could not board at that time, but would follow on a later plane - & again, not given any indication when that might be. On board, the seats were uncomfortable & cramped - legroon was so bad that my partner (5ft 11)had to sit at a funny angle & got deadlegs - & I (5ft 5) got bruises on my knees from the seeatback in front of me digging into my legs. Food was the smallest portions I have ever been served on a plane - & wasn't cheap in the first place...tho staff were friendly & pleasant. One point to note: when we got to our hotel (5 hours late), we were informed that this happens fairly regularly with TC flights from the UK...so our experience may not have been a fluke!