Review summary

Z Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.

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Based on reviews, created with AI

See what reviewers are saying

D

Deliliah

3 out of 5 stars
Just a one night stay.

Stayed there for one night on the 16thJuly 2025. Our air conditioning wasn’t working we call for help with it no one bothered to come. The shower just leaks into the room very bad design and a hazard if you have a disability also the shower sink and toilet are enclosed with glass so a great surface to land on if you slip over due to the water from having a shower. We had mobility issues there is a disabled platform at the entrance. No one bothered to even show us how that works. As we struggled with our walkers up and down the stairs at the entrance. The banging breakfast well I’ll let you decide that for yourself but their banging isn’t exactly my idea of a banging breakfast.

RT

Richard Tropez

1 out of 5 stars
ABSOLUTELY APPALLING - AVOID AT ALL COST

I stayed at the Soho Z Hotel for three nights, shelled out £780 for the privilege, and left feeling completely ripped off and exhausted. Where do I begin? The shower ran cold, constantly — no hot water at any time of day. But even that was a treat compared to the unrelenting sound of flushing water and sewage pipes echoing through the walls at all hours of the night. Sleep? Forget it. As if that wasn’t enough, I was “greeted” each morning before 8am by ear-splitting drilling right outside. Thanks for the unsolicited wake-up call. I raised these issues with reception multiple times, and was met with indifference and zero effort to resolve anything. No apology, no action — just blank stares and a clear message that they didn’t care. And as a final insult, there was no room refresh during the entire stay — not once. For £780, I expect at least clean towels and a bed that gets made. This place is a total scam dressed up as boutique. The only thing stylish about the Soho Z Hotel is their talent for overcharging and underdelivering. You couldn’t pay me to come back here

L

L

1 out of 5 stars
DO NOT GO HERE

DO NOT GO HERE! CRIMINALS! My bed stunk of urine. The shower was freezing cold - no warm water. When I complained the staff not only denied it and did nothing but were rude, unprofessional, lied to me multiple times - literal cowboys. This place should be shut down and its staff change career

MA

Mike Arnold

2 out of 5 stars
Do not stay in the basement

If you want to hear cascades of water from other bathrooms or the rumble of the tube trains stay in room 717 although I imagine all the basement rooms sound like they are flooding. TV did not work either. There was a overhang over the bed so very clostrophobic.

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All reviews

58 total • Write a review

Showing 1 - 10 of 54 reviews
A
1 out of 5 stars

Room was vile, service was vile

We were given the key to room 344 which had another person staying in it. We went back to reception who didn't seem concerned and gave us a new room 325. That room was grim. The blinds didn't work. The air con broke on the second night and we overheated. Generally very poor service. We stayed in the Bath location

Date of experience: June 9, 2025

G
1 out of 5 stars

Liverpool

I stayed last week room 818 in Liverpool. The pillows were like sacks of potatoes guaranteed to give neck ache, The toilet wasn't really a toilet but more like open plan wet room with just a glass panel to separate you from other occupants of the room.No privacy in there whatsoever. Ten pounds more buys a room with a window???¿?? Who in their right mind could ever pass such madness in this day and age?I paid a premium price for a very uncomfortable stay....Never again

Date of experience: June 8, 2025

B
5 out of 5 stars

Love my stays at the Z hotels

Love my stays at the Z hotels. Stayed in London Shoreditch and in Glasgow last week. Always good service by friendly staff that have/make time for their guests. Rooms are sufficient and clean and always good showers. Love their breakfast and evening nibbles arrangements too.

Date of experience: April 21, 2025

PM
4 out of 5 stars

Last minute booking

Last minute booking. Room was modern, clean and well appointed. Staff were friendly. Good experience all in all

Date of experience: April 19, 2025

LS
1 out of 5 stars

Terrible experience

Terrible experience, my room had ants. The breakfast was shit.

Date of experience: April 15, 2025

VS
5 out of 5 stars

Fantastic! Would stay again

My husband and I stayed in their bath hotel for one night. The location was perfect , right in the heart of the city centre and all major tourist attractions within walking distance. Staff were friendly and helpful, we could not fault them. Room was small and basic, but what more do you need when you don’t plan on spending much time in the room it’s self. Price of the room was reasonable and if you sign up as a Z member (for free) you get 10% discount and a complimentary glass of wine with cheese and crackers and tea/coffee in the bar area. Would 100% stay here again

Date of experience: April 6, 2025

JS
2 out of 5 stars

Not keen to pay justified refunds

I stayed at a Z hotel in Bath which was fine. When I arrived the receptionist told me that my Expedia booking was for the wrong month -- a problem I had once before and which Expedia have told me is a software bug they are trying to fix. The receptionist then told me she had a room and I should book that direct, cancel Expedia and I would get a refund. Z Hotels subsequently refused to pay the refund to Expedia, a similar problem to what other reviewers have described with Z Hotels. I did eventually get the refund, but only after writing to the manager and explaining the whole process was advised by a Z Hotels employee. It took quite a bit of time, which is not what I was looking for.

Date of experience: March 19, 2025

tb
4 out of 5 stars

Superb location

Superb location, cost and brilliant staff. Don’t like…glass wall to bathrooms. Not right being able to see a person sat on the loo.

Date of experience: February 22, 2025

IM
5 out of 5 stars

Z Hotel Glasgow is awesome!

Z Hotel, Glasgow - my friends and I stayed on 1st February for my birthday celebration. This was rescheduled due to storms the previous week causing all public transport to be off. Staff there are wonderful, so friendly, helpful and eager to help their guests in any way. My friend and I were in an accessible room, which was perfect, as I am disabled and my other friend was in her own double room. The toilet/shower room was huge and the full width of the room, with disability aids and adaptations in place. The food prices, room price and drinks prices were really good and the bed was so comfy. I had my first night's sleep in a long time. This is my second stay at the Z Hotel Glasgow and won't be my last. I won't go anywhere else now. The most affordable, immaculate, comfortable, welcoming hotel I've ever stayed in! Outstanding!

Date of experience: February 6, 2025

CT
5 out of 5 stars

I had a great experience the staff were…

I had a great experience the staff were very nice

Date of experience: February 4, 2025

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