Z
Z Hotels
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Not keen to pay justified refunds
I stayed at a Z hotel in Bath which was fine. When I arrived the receptionist told me that my Expedia booking was for the wrong month -- a problem I had once before and which Expedia have told me is a software bug they are trying to fix. The receptionist then told me she had a room and I should book that direct, cancel Expedia and I would get a refund. Z Hotels subsequently refused to pay the refund to Expedia, a similar problem to what other reviewers have described with Z Hotels. I did eventually get the refund, but only after writing to the manager and explaining the whole process was advised by a Z Hotels employee. It took quite a bit of time, which is not what I was looking for.