Review summary

The Underfloor Heating Store is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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Very quick delivery free of charge and…

Very quick delivery free of charge and easy to cut tile backer board

g
Resonable price

Resonable price. Fast delivery.

BR
Out of stock

I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the purchase. I had considered buying from larger, more reputable retailers, but the shipping notice reassured me it would be fine. Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support. That’s when I was told the item wasn’t actually in stock (they never once reached out to me proactively). By then, other stores had sold out. Lesson learned: next time, I’ll stick with the more reliable retailers. I won’t be shopping here again.

c
Good product well priced ,

Good product well priced , Came promptly

Company details

Information provided by various external sources

No description available yet.

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All reviews

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Showing 61 - 70 of 996 reviews
Bj
5 out of 5 stars

Just excellent

Great price, super quick delivery and absolutely no fuss. Great company to deal with πŸ‘πŸΌ

Date of experience: May 10, 2025

NC
5 out of 5 stars

Simple process to order product.

Simple process to order product. Arrived on time, and very good price as well, beat your competitors.

Date of experience: May 10, 2025

JF
5 out of 5 stars

Very easy to use the online system

Very easy to use the online system. Delivery on time. Customer service great. Good experience.

Date of experience: May 9, 2025

PS
5 out of 5 stars

Fast delivery

Fast delivery

Date of experience: May 7, 2025

DM
5 out of 5 stars

Delivered the products very quickly

Delivered the products very quickly. Called with a question and it was answered in a friendly but professional manner

Date of experience: May 6, 2025

TR
5 out of 5 stars

good experience

good experience, competitively priced, delivered on time.

Date of experience: May 6, 2025

M
5 out of 5 stars

Helpful advice

Helpful advice, fast delivery and great products. Couldn't be better.

Date of experience: May 6, 2025

WC
5 out of 5 stars

Excellent product and swift delivery.

Excellent product and swift delivery.

Date of experience: May 4, 2025

C
5 out of 5 stars

Great service

Great service! I used the chat feature on the website and was very quickly advised on the best product to order for my needs. Would use again.

Date of experience: May 1, 2025

DH
3 out of 5 stars

A prospective customer, Initially difficult to get some pre-sales answers

UPDATE: After struggling with no response to multiple emails after 2 weeks, I finally got a reply via the Web Chat. This person was quite helpful so I have amended my original scathing review which was left after much frustration.

Date of experience: April 30, 2025

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