★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The Renewable Energy Company receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
In maart aan Renewable een opdracht gegeven voor een energielabel en maatwerkadvies. Helaas is het een compleet fiasco geworden. Bij de intake heb ik 3x aan verschillende personen mijn vraag moet uitleggen en pas na enige druk lukte het een afspraak te krijgen. De afgesproken levering binnen 14 dagen is niet door Renewable gerealiseerd en pas na forse druk kwam het label. Het maatwerkadvies is nooit gekomen! Wel kwamen de facturen, deze werden binnen 1 dag na opname gestuurd en ook de herinnering kwamen terwijl de opdracht niet was uitgevoerd. Uiteindelijk de opdracht wegens wanprestratie beëdindigd. NOOIT ZAKEN DOEN MET DIT BEDRIJF. Helaas zijn is 1 ster het minimum maar het zou -1 ster moeten zijn.
Worst mistake I made was buying my solar system through this company.
On the positive, Barrie is a real asset to the company and goes above and beyond, however, that is the only positive. I should have followed my gut instincts and cancelled this contract as soon as things failed to go according to plan, I would have saved myself a lot of stress. I would strongly urge you to ignore any response that the director, Matt Walker, may provide as he obviously needs to protect his company but he alone is the biggest problem as he truly believes that he can run his company as he sees fit, regardless of regulation and legislation and the customer's view is irrelevant to him!
This is a small company in Essex who uses contractors to complete installations. They do not have contractors in West Wales and the contractors they used for my installation (from South Wales) had not installed this system before.
They advertise that the workmanship is protected by HIES but they have moved away from these insurers and are now with IWA. This is not reflected on their website. I still don't have a copy of my warranty and my installation took place 4 months ago.
I would put this review on Which too to warn others as they were a Which Trusted Installer but I can't find them on there anymore despite them advertising as such
I took a great deal of time reviewing the companies prior to my decision to proceed with this company and built up a good relationship but this changed instantly when I put in a formal complaint having been messed about at every stage. I saw Matt's true colours then as I asked for compensation!! He is not a nice person and is not competent in project management. Yes, it is actually the Director who organises the work and if he's not there nothing happens!
If I had known this at the outset I would not have gone with this company as I can't imagine they will be around to support the lifetime of my system and you really need them as Sigen is Business to Business.
My advice would be save yourself a lot of stress and hassle and use a competent company.
Note: The negative review just before mine seems to be from the electrician who commissioned my system. The original electrician had not installed a Sigen before and spent quite a bit of time on the phone to their installers helpline. He was not sick but was unable to provide a date when he could return to finish the job. Matt then contacted Paul to get him to finish the job. One of the delays I experienced was because the scaffolders failed to arrive when planned. I wouldn't be surprised if Matt played the same stunt on them which is why he received an email the day of the planned scaffolding erection to say they wouldn't be coming. He told me it was because it was too far 🤔
Back Last October Matthew from The Renewable Energy Company called us asking for help in west wales. His current electrician fell ill and left them needing an electrician half way through a job. We agreed to help for a cost of £850.00. We attended site and finished the install and commissioned it. We also had to buy £250.00 worth of additional installation consumables. After we issued the commissioning details, we didn’t hear from him and now doesn’t answer the phone. Companies like these make me sick!
I recently worked with Rhe Renewable energy company and was thoroughly impressed with their service from start to finish. Their sales consultation with John was informative and tailored to my energy needs, providing a detailed proposal with clear cost savings and a timeline. The installation team was punctual, courteous, and skilled, completing the job efficiently with minimal disruption and ensuring everything was clean and tidy afterward. They also took the time to explain the system's operation thoroughly.
The attention to detail was exceptional, with the panels installed seamlessly and all wiring neatly organized. The quality of the equipment reflected the company's commitment to durability and efficiency. Post-installation, their customer service remained excellent, providing thorough documentation and prompt responses to any follow-up questions. I highly recommend The Renewable Energy Company for their knowledgeable staff, high-quality workmanship, and outstanding customer service.preciate the work team did.
I have been extremely pleased with my solar installation. I was advised by the TREC associate and given all of the options in my budget. I had done a fair amount of research before hand so was vaguely familiar with what I wanted to achieve. I was very pleasantly surprised with what I was able to have installed as TREC was very competitive against other quotes. All of the calculated outputs have been met or exceeded and my combined bills have fallen from £390 a month down to less than £125 averaged over the year. There were one or two teething problems but these were solved by the technical engineers with over the air software updates. TREC has been at the end of the phone to answer all of my newbie questions and the ones they couldn’t answer right away were answered as soon as they got the info
From the first contact with Sean Fuller, I knew this company was the right choice. I was given many tech options and each one was as explained.
Sean informed me that their fitters were the best and he wasn’t wrong! Connor and his team did an amazing job of the install. Discussing options for the kit, keeping me informed and a demo at the end. I can rate the company and installers highly enough!
Professional, very helpful
Concise information and advice, easy to understand language.
Timescales advised and met
Great Company to deal with
Would recommend
Hi All
Just had my solar and battery array installed, by the renewable energy company, the sales and management team , are all helpful and professional, the installation team very polite and professional, and a good standard of work, the company kept me up to date throughout the whole process.
I judge a company on how they react when there is a problem. Installation and commercial part went ok. Things went wrong when I asked for a follow up service back in November 2023. Luke said it was possible. I chased multiple times and it was never done. I was very patient as I waited till February before I hired a different company to do the job. I felt I was not treated seriously and I lost my trust in this company’s ability to do any client servicing.
FURTHER CLARIFICATION POST COMPANY REPLY:
Contrary to what is written below, I have tried to find a resolution via both emails and phone. Similarly, though Luke was my main contact, I reached out to others via email in the company who made the choice not to take action/escalate (e.g. Georges).
For reference:
-Emails exchanges happened on: 13 Dec, 12 Dec, 9 Dec 5 Dec and 8 Nov
-Phone calls happened on: 19 Dec, 12 Dec, 29 Nov, 27 Nov, and 8 Nov
Though I appreciate that time was taken to apology, I do not think I am not responsible in any way for the company communication dysfuctions.
UPDATE OF : 28/11/2023
Upon their internal investigation on the matter , the company has managed to resolve the issue and i can consider myself satisfied of their assistance trough this experience , i can consider myself a satisfied client and i award them an increase from my previous review of 1/5 to 4/5 stars
______________________________
ORIGINAL REVIEW
Disappointing Experience with The Renewable Energy Company LTD
I recently had the unfortunate experience of dealing with The Renewable Energy Company LTD, and my overall impression can only be described as deeply unsatisfactory. The issues I encountered spanned various aspects, creating a regrettable ordeal that I feel compelled to share.
First and foremost, communication with The Renewable Energy Company LTD proved to be a major challenge. Attempting to get in touch with their customer service team often felt like a futile exercise. Queries and concerns were met with delayed responses, leaving me feeling frustrated and neglected. Effective communication is a cornerstone of any reputable company, and the lack thereof significantly tarnished my experience.
Furthermore, the installation process was marred by poor timing and an unprofessional approach. The promised installation schedule was not adhered to, causing unnecessary delays and inconvenience. The lack of punctuality not only demonstrated a disregard for customers' time but also raised questions about the company's commitment to fulfilling their obligations.
The installation team's unprofessionalism was evident in their approach and execution. Instead of a smooth and efficient process, I encountered careless workmanship that suggested a lack of expertise and attention to detail. This lack of professionalism only added to the growing list of grievances, leaving me with a subpar renewable energy system.
Overall, my experience with The Renewable Energy Company LTD was undeniably negative. The combination of poor communication, delayed installations, and unprofessional conduct left me with a sense of dissatisfaction and regret. I strongly caution others considering their services to thoroughly research and reconsider before engaging with this company. In the realm of renewable energy, where trust and reliability are paramount, The Renewable Energy Company LTD fell disappointingly short of expectations.
issues have not been solved until today, although installation has been completed in May.
Absolutely incredible service from start to finish. Steve & Luke have given us fantastic advice & guided us through the whole installation. Customer service is outstanding.
I cannot recommend this company highly enough & would definitely refer to others.
I recently had a Solar and battery system
Installed by The Renewable Energy Company and I found the service and installation to be of the highest quality. The whole team helped me get the system installed on time and on budget. I could not recommend this company more highly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
