Review summary

The Renewable Energy Company receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.

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JL

Jan Luursema

1 out of 5 stars
Nooit meer samenwerken met dit bedrijf

In maart aan Renewable een opdracht gegeven voor een energielabel en maatwerkadvies. Helaas is het een compleet fiasco geworden. Bij de intake heb ik 3x aan verschillende personen mijn vraag moet uitleggen en pas na enige druk lukte het een afspraak te krijgen. De afgesproken levering binnen 14 dagen is niet door Renewable gerealiseerd en pas na forse druk kwam het label. Het maatwerkadvies is nooit gekomen! Wel kwamen de facturen, deze werden binnen 1 dag na opname gestuurd en ook de herinnering kwamen terwijl de opdracht niet was uitgevoerd. Uiteindelijk de opdracht wegens wanprestratie beëdindigd. NOOIT ZAKEN DOEN MET DIT BEDRIJF. Helaas zijn is 1 ster het minimum maar het zou -1 ster moeten zijn.

AP

Angela Procter

1 out of 5 stars
Avoid at all costs

Worst mistake I made was buying my solar system through this company. On the positive, Barrie is a real asset to the company and goes above and beyond, however, that is the only positive. I should have followed my gut instincts and cancelled this contract as soon as things failed to go according to plan, I would have saved myself a lot of stress. I would strongly urge you to ignore any response that the director, Matt Walker, may provide as he obviously needs to protect his company but he alone is the biggest problem as he truly believes that he can run his company as he sees fit, regardless of regulation and legislation and the customer's view is irrelevant to him! This is a small company in Essex who uses contractors to complete installations. They do not have contractors in West Wales and the contractors they used for my installation (from South Wales) had not installed this system before. They advertise that the workmanship is protected by HIES but they have moved away from these insurers and are now with IWA. This is not reflected on their website. I still don't have a copy of my warranty and my installation took place 4 months ago. I would put this review on Which too to warn others as they were a Which Trusted Installer but I can't find them on there anymore despite them advertising as such I took a great deal of time reviewing the companies prior to my decision to proceed with this company and built up a good relationship but this changed instantly when I put in a formal complaint having been messed about at every stage. I saw Matt's true colours then as I asked for compensation!! He is not a nice person and is not competent in project management. Yes, it is actually the Director who organises the work and if he's not there nothing happens! If I had known this at the outset I would not have gone with this company as I can't imagine they will be around to support the lifetime of my system and you really need them as Sigen is Business to Business. My advice would be save yourself a lot of stress and hassle and use a competent company. Note: The negative review just before mine seems to be from the electrician who commissioned my system. The original electrician had not installed a Sigen before and spent quite a bit of time on the phone to their installers helpline. He was not sick but was unable to provide a date when he could return to finish the job. Matt then contacted Paul to get him to finish the job. One of the delays I experienced was because the scaffolders failed to arrive when planned. I wouldn't be surprised if Matt played the same stunt on them which is why he received an email the day of the planned scaffolding erection to say they wouldn't be coming. He told me it was because it was too far 🤔

P

Paul

1 out of 5 stars
Scamming Contractors

Back Last October Matthew from The Renewable Energy Company called us asking for help in west wales. His current electrician fell ill and left them needing an electrician half way through a job. We agreed to help for a cost of £850.00. We attended site and finished the install and commissioned it. We also had to buy £250.00 worth of additional installation consumables. After we issued the commissioning details, we didn’t hear from him and now doesn’t answer the phone. Companies like these make me sick!

AA

Andrew Au Yeung

5 out of 5 stars
Great installation

Great installation work of my solar panels & battery and excellent follow up by Matthew and his team! Highly recommended!

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All reviews

20 total • Write a review

Showing 11 - 16 of 16 reviews
dd
5 out of 5 stars

Happy for the job done

We are grateful, especially to George and Luke who helped us to find and install the best solar panel system matching to our house needs. Very professional, able to answer to any question, even it’s a silly one. We strongly recommend them and the company if you are thinking to became green. Thank you George and Luke. Daniela & Horia

Date of experience: May 14, 2023

KR
5 out of 5 stars

Amazing

Extremely Happy with my purchase and the service provided by George, the installers, office and after sales app tutoring. Everything works well and has made a huge difference to the daily cost of electric so I am really happy to invest in green energy for both cost and environment preservation purposes. Super glad to be rid of my oil tank.

Date of experience: April 7, 2023

IH
5 out of 5 stars

What can I say but Thank You

What can I say but Thank You, I had Solar panels already and wanted a Battery and inverter. After talking to my postman who was telling me he was well pleased with this company, he gave my a phone number and told me George would sort me out. I done some research online on what I wanted and what price I would pay then i gave George a call. No hard sell and very knowledgeable about Solar, told me what I needed and what the price was. With out haggling over the price they were a lot cheaper than I got quotes for, So I said yes and when. With in 3 weeks of picking up the phone the job was done, they kept me informed all the time in a professional manor and the Electricians that came to fit the battery and inverter both very polite and careful towards my property. If you have any doubts DON'T, I would recommend this company 100% Helpful / Knowledgeable / Great price and quality of workmanship.

Date of experience: March 7, 2023

AS
5 out of 5 stars

Great service

Great service, my point of contact was very informative throughout, everyone I spoke to in the company was very respectful and got back to me very quickly, their quality of work was great. Could not recommend anymore, my brother-in-law is getting them installed as we speak. The kit was on time and the install team was very respectful and tidy. Thanks guys.

Date of experience: March 5, 2023

GM
5 out of 5 stars

Fantastic Service !

I recently had solar PV installation from The Renewable Energy Company and the experience was top-notch. They were knowledgeable and professional, they completed the work to a very high standard and they made sure I was happy with every step of the process. Their prices are excellent and their customer service is second to none. I couldn't be happier with the results of the installation and would highly recommend The Renewable Energy Company for anyone looking for a quality solar PV installation!

Date of experience: March 2, 2023

C
5 out of 5 stars

Highly Recommend Solar PV & Battery

It's been nearly 2 months since my install was completed & I would like to say that it was a very easy process from start to finish. George was really helpful in explaining the system to us & to give us various options & brands to help us decide the best system that was suited to make our home more efficient. The Install team was on point & it all got installed in one day. If anyone is thinking about having a Solar PV System fitted to their house, I highly recommend TREC as they know what they are doing & we were kept informed throughout the entire process. Thank You

Date of experience: March 1, 2023

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