The Renewable Energy Company
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Avoid at all costs
Worst mistake I made was buying my solar system through this company. On the positive, Barrie is a real asset to the company and goes above and beyond, however, that is the only positive. I should have followed my gut instincts and cancelled this contract as soon as things failed to go according to plan, I would have saved myself a lot of stress. I would strongly urge you to ignore any response that the director, Matt Walker, may provide as he obviously needs to protect his company but he alone is the biggest problem as he truly believes that he can run his company as he sees fit, regardless of regulation and legislation and the customer's view is irrelevant to him! This is a small company in Essex who uses contractors to complete installations. They do not have contractors in West Wales and the contractors they used for my installation (from South Wales) had not installed this system before. They advertise that the workmanship is protected by HIES but they have moved away from these insurers and are now with IWA. This is not reflected on their website. I still don't have a copy of my warranty and my installation took place 4 months ago. I would put this review on Which too to warn others as they were a Which Trusted Installer but I can't find them on there anymore despite them advertising as such I took a great deal of time reviewing the companies prior to my decision to proceed with this company and built up a good relationship but this changed instantly when I put in a formal complaint having been messed about at every stage. I saw Matt's true colours then as I asked for compensation!! He is not a nice person and is not competent in project management. Yes, it is actually the Director who organises the work and if he's not there nothing happens! If I had known this at the outset I would not have gone with this company as I can't imagine they will be around to support the lifetime of my system and you really need them as Sigen is Business to Business. My advice would be save yourself a lot of stress and hassle and use a competent company. Note: The negative review just before mine seems to be from the electrician who commissioned my system. The original electrician had not installed a Sigen before and spent quite a bit of time on the phone to their installers helpline. He was not sick but was unable to provide a date when he could return to finish the job. Matt then contacted Paul to get him to finish the job. One of the delays I experienced was because the scaffolders failed to arrive when planned. I wouldn't be surprised if Matt played the same stunt on them which is why he received an email the day of the planned scaffolding erection to say they wouldn't be coming. He told me it was because it was too far 🤔