The Renewable Energy Company
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Disappointing Experience with The…
UPDATE OF : 28/11/2023 Upon their internal investigation on the matter , the company has managed to resolve the issue and i can consider myself satisfied of their assistance trough this experience , i can consider myself a satisfied client and i award them an increase from my previous review of 1/5 to 4/5 stars ______________________________ ORIGINAL REVIEW Disappointing Experience with The Renewable Energy Company LTD I recently had the unfortunate experience of dealing with The Renewable Energy Company LTD, and my overall impression can only be described as deeply unsatisfactory. The issues I encountered spanned various aspects, creating a regrettable ordeal that I feel compelled to share. First and foremost, communication with The Renewable Energy Company LTD proved to be a major challenge. Attempting to get in touch with their customer service team often felt like a futile exercise. Queries and concerns were met with delayed responses, leaving me feeling frustrated and neglected. Effective communication is a cornerstone of any reputable company, and the lack thereof significantly tarnished my experience. Furthermore, the installation process was marred by poor timing and an unprofessional approach. The promised installation schedule was not adhered to, causing unnecessary delays and inconvenience. The lack of punctuality not only demonstrated a disregard for customers' time but also raised questions about the company's commitment to fulfilling their obligations. The installation team's unprofessionalism was evident in their approach and execution. Instead of a smooth and efficient process, I encountered careless workmanship that suggested a lack of expertise and attention to detail. This lack of professionalism only added to the growing list of grievances, leaving me with a subpar renewable energy system. Overall, my experience with The Renewable Energy Company LTD was undeniably negative. The combination of poor communication, delayed installations, and unprofessional conduct left me with a sense of dissatisfaction and regret. I strongly caution others considering their services to thoroughly research and reconsider before engaging with this company. In the realm of renewable energy, where trust and reliability are paramount, The Renewable Energy Company LTD fell disappointingly short of expectations. issues have not been solved until today, although installation has been completed in May.