Reliable service always. Understanding.
Excellent service. Reliable and understanding.
The Money Platform is a peer-to-peer lending service that connects investors seeking alternative investment opportunities with creditworthy borrowers in the UK in need of short to medium-term personal loans. The platform facilitates direct lending, allowing individuals and businesses to invest in loans while potentially earning competitive rates of return. Targeting both investors looking for diversified investment options and borrowers who may not qualify for traditional bank loans, The Money Platform emphasizes transparency regarding the risks associated with peer-to-peer lending. While offering the possibility of tax-free returns through an Innovative Finance ISA (IFISA), the company notes that investments carry inherent risks, including the potential for loss of capital and delayed repayment timelines. This focus on risk management helps users make informed decisions about their investment strategies.
The Money Platform receives high praise for its excellent customer service and quick response times, with many reviewers highlighting the helpful and supportive staff. Customers express gratitude for the assistance they received during challenging financial situations, often noting the company's reliability and efficiency in processing loans.
However, there are significant concerns regarding the functionality of the website, with several users reporting issues logging in and entering bank details. Additionally, some customers voice frustration over high interest rates and a lack of communication options, citing difficulties in reaching the company by phone. While many appreciate the service provided, the negative experiences related to website performance and fees cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 7 |
| Sep 25 | 5.0 | 6 |
| Oct 25 | 4.3 | 4 |
| Nov 25 | — | 0 |
| Dec 25 | 3.0 | 2 |
| Jan 26 | — | 0 |
| Feb 26 | 5.0 | 1 |
| Mar 26 | 4.5 | 2 |
| Apr 26 | 3.0 | 1 |
| May 26 | 1.0 | 1 |
| Jun 26 | 5.0 | 1 |
| Jul 26 | 3.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −17% | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | −67% | 199 |
Bottom line: The Money Platform is #3 of 5 on overall rating in this group.
60 reviews of The Money Platform. Filter by what matters to you.
Excellent service. Reliable and understanding.
Absolutely without a doubt the best company by far so helpful and understanding . Always there to help . Would definitely recommend using them
Very helpful and understanding to my needs thank you
Just started using this company,so far,no problems at all,changed payment date suitable to myself without any incident at all.Personally I am very happy with service provided
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1st time I've got a loan with this company very helpful when explained could not make a monthly payment would highly recommend them would use again
The process was simple and easy to navigate with a swift decision. After sales service understanding and friendly. Would recommend to others :)
Support and feedback was amazing and fast.
Really easy to use
Good customer service and easy process.
I'm going to be honest i never write reviews but TMP have been the best company i have ever used, they do not judge your credit score harshly and give you a chance to actually get accepted to their loans in most cases. I was late on certain occasions and they were very patient and cordial towards me about it, yes there are late fees but they are not harsh like other companies and give you due time.
Brilliant help defo recommend:)
I contacted "The Money Platform" for help with my loan repayment. They responded immediately by pushing my payment to a more manageable date. To anybody who reads this, if you need a loan these are the people to go to. Thank you TMP Paul
Satisfied with the service and the quick response!
Very helpful. Never had an issue with them. I would definitely recommend.
The Money Platform is a peer-to-peer lending service that connects investors seeking alternative investment opportunities with creditworthy borrowers in the UK in need of short to medium-term personal loans. The platform facilitates direct lending, allowing individuals and businesses to invest in loans while potentially earning competitive rates of return. Targeting both investors looking for diversified investment options and borrowers who may not qualify for traditional bank loans, The Money Platform emphasizes transparency regarding the risks associated with peer-to-peer lending. While offering the possibility of tax-free returns through an Innovative Finance ISA (IFISA), the company notes that investments carry inherent risks, including the potential for loss of capital and delayed repayment timelines. This focus on risk management helps users make informed decisions about their investment strategies.
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