Very helpful in time of need
Very helpful in time of need. Excellent service. Easy to understand. Highly recommend.
The Money Platform is a peer-to-peer lending service that connects investors seeking alternative investment opportunities with creditworthy borrowers in the UK in need of short to medium-term personal loans. The platform facilitates direct lending, allowing individuals and businesses to invest in loans while potentially earning competitive rates of return. Targeting both investors looking for diversified investment options and borrowers who may not qualify for traditional bank loans, The Money Platform emphasizes transparency regarding the risks associated with peer-to-peer lending. While offering the possibility of tax-free returns through an Innovative Finance ISA (IFISA), the company notes that investments carry inherent risks, including the potential for loss of capital and delayed repayment timelines. This focus on risk management helps users make informed decisions about their investment strategies.
The Money Platform receives high praise for its excellent customer service and quick response times, with many reviewers highlighting the helpful and supportive staff. Customers express gratitude for the assistance they received during challenging financial situations, often noting the company's reliability and efficiency in processing loans.
However, there are significant concerns regarding the functionality of the website, with several users reporting issues logging in and entering bank details. Additionally, some customers voice frustration over high interest rates and a lack of communication options, citing difficulties in reaching the company by phone. While many appreciate the service provided, the negative experiences related to website performance and fees cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 5.0 | 7 |
| Sep 25 | 5.0 | 6 |
| Oct 25 | 4.3 | 4 |
| Nov 25 | — | 0 |
| Dec 25 | 3.0 | 2 |
| Jan 26 | — | 0 |
| Feb 26 | 5.0 | 1 |
| Mar 26 | 4.5 | 2 |
| Apr 26 | 3.0 | 1 |
| May 26 | 1.0 | 1 |
| Jun 26 | 5.0 | 1 |
| Jul 26 | 3.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −17% | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | −67% | 199 |
Bottom line: The Money Platform is #3 of 5 on overall rating in this group.
60 reviews of The Money Platform. Filter by what matters to you.
Very helpful in time of need. Excellent service. Easy to understand. Highly recommend.
Always on hand to help, they’ve pushed my payments back a month due to illness for no extra charge. Don’t think I could get that service anywhere else
Decent service. Friendly support team who are more than happy to help and swiftly at that.
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Very satisfied, quick and effective communication.
So helpful and understanding great loan 🙏😄
Simple process, no dramas it is what it is. Handy when you're in a tough spot
Hassle free and they listen when your struggling very helpful
The company helped me when I needed it and understood me when I had a hard time paying.
It was very helpfully my loans i will always will come back and taking them.
Firstly, the application process, communication, and overall experience excellent, can't say anything negative about how simple and intuitive to apply with The Money Platform. 10/10. Now, I have never used a short term loan product before and usually you only hear bad things. I found myself in a financial bind after moving home with the family (wife and 2 young kids) where we had really stretched ourselves financially. My wife took unwell and had to take extended period of time off work and only received statutory sick pay. The Money Platform provided a loan that relieved so much pressure and stress in a timely and efficient manner. 1st class service. Unfortunately I am one of those many men who do not read anything properly. My payments began in April when I thought they began in May, completely my fault my responsibility my error. I had been working excessive amounts of overtime and the extra income would start being paid in May. I contacted The Money Platform and they immediately moved my repayment dates to start when I got paid in May. They did this without any additional charges or fee. Absolutely exceptional support, service, and understanding from this company. I would recommend them to anyone, and have been doing so. Really grateful guys, thankyou!
Brilliant service Have used a few times and always been a smooth hassle free process. This time I Had an unforeseen problem causing me a lot of stress. Needed a short term solution and they were amazing at resolving that short term solution which relieves me of more stress on top of my original problem. Great help and amazing quick efficient and also empathetic response. Highly recommend
Honestly, the loan helped when I really desperately needed it to keep me on the road and get to work etc and I couldn’t get help from anywhere else. I was going to be late paying aswell but they simply changed the payment date for me after using the online chat to explain. Easy to communicate using the chat request tool. Overall good experience.
I recently lost my job and I explained what had happened and the I have a new job, but I will be paid monthly. They were very helpful and have amended my payments to monthly and to start on my pay day. They are absolutely brilliant and show you empathy and the willingness to help you when things happen out of your control.
They were very understanding of my unforseen circumstances and offered no pressure to myself I received quick Email responses with no negativety well done The Money Platform other companies would do well to take their stance.
Very quick, polite and helpful, give great options and flexibility in uncertain times
Absolutely appalling company over charge treat customers like a piece of the proverbial avoiding would be the best thing to do
The Money Platform is a peer-to-peer lending service that connects investors seeking alternative investment opportunities with creditworthy borrowers in the UK in need of short to medium-term personal loans. The platform facilitates direct lending, allowing individuals and businesses to invest in loans while potentially earning competitive rates of return. Targeting both investors looking for diversified investment options and borrowers who may not qualify for traditional bank loans, The Money Platform emphasizes transparency regarding the risks associated with peer-to-peer lending. While offering the possibility of tax-free returns through an Innovative Finance ISA (IFISA), the company notes that investments carry inherent risks, including the potential for loss of capital and delayed repayment timelines. This focus on risk management helps users make informed decisions about their investment strategies.
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