The Car Buying Group receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Refused to by my car because it was previously registered a diplomatic vehicle. Gave no reason or explanation. Useless company, vasting my time. They mention resale restrictions and company policy making it inpossible to buy formerly registered diplomatic vehicles. This BS, there are no restrictions on selling that kind of vehicles. If it is their policy, they should inform about it in advance, not waste the customers time.
This was an experlent way to sell my car quickly and easily. Connor Mountain was particularly helpful in this process after I had filled in the online questionnaire. Everything went smoothly and the payment was promptly maid before the vehicle was driven away. Many thanks to the whole team
Excellent service from Craig and the team the collection driver was well mannered and courteous all in all a first class experience and can recommend to anyone selling their car
It was really easy to do, smooth transaction. very nice people. Answered any questions and paid instantly. Would highly recommend these. My car didn’t get picked up so I took it in and they arranged transport for me home, really thoughtful.
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www.thecarbuyinggroup.co.uk1,000 total • Write a review
It was so straight forward and easy to sell my van with these guys. Megan Sykes was great, so friendly and helpful throughout the whole process making it hassle and stress free! I would definitely recommend this company and use them again 👍
Date of experience: April 15, 2024
US
My father passed away, I needed to to sell the car with no hassle, the Car Buying company made this happen so quickly and smoothly. I received a call fairly quickly once I submitted my application, a couple of further details were required for them to provide a final figure but once this was agreed, a date was set for collection, this made things so convenient as the car had no tax, ins or MOT. On the day of collection, the driver made his final inspection and the funds were transferred into my account straight away. The service was very professional, the team were helpful throughout, highly recommended and a pleasure to deal with, thank you.
Date of experience: April 15, 2024
Quick and efficient. Contact was great throughout.
Date of experience: April 13, 2024
Fantastic company great customer support and communication straightforward sale lovely guy that came to collect my car at my home payment in bank within minutes very satisfied from start to finish would highly recommend
Date of experience: April 13, 2024
Easy to talk to and quick friendly service
Date of experience: April 12, 2024
I've just sold my car with The Car Buying Group. The whole thing was pretty painless. Process went like this: I submitted a few details online about my car and got a call back from one of sales team. I had to explain a bit about the car (relatively easy stuff) as well as the condition the car was in. I got a call back a short while later (after the sales team had spoken to the valuation team) with an offer and to arrange a day for collection. I was then asked to send some photos of the car to see if my description of the damage matched the reality (to ensure the valuation was still valid). Later that week somebody came to collect my car (a middleman was used for this). I had made sure my car wasn't a tip before the car was collected, but I hadn't done a particularly thorough clean of inside or out, and this didn't matter. The middleman checked the car over (looking for any body damage as well as turning the car on to check for any warning lights) and they sent a few photos to The Car Buying Group. Somebody there checked over those photos just to check there hadn't been any changes from the photos I had sent earlier in the week. I got a call back about 15 mins later (whilst the middleman was still there) confirming that my offer still stood. I accepted, and I was then sent through a payment link where I just had to enter a few bank details. After about 5 mins of submitting that I got a call to say the payment had been sent, and the payment was in my account about a minute after that. The car was then taken away. It's probably a bit more effort than selling to WBAC, but I was offered my money by the Car Buying Group. I don't think the extra bits I had to do to sell (taking some photos and answering a few phonecalls) were so time-consuming that it would put me off from doing this again. I think if you're honest about the description of your car then you shouldn't run into problems when the car's collected. Overall, would recommend.
Date of experience: April 12, 2024
Very good experience. They were very quick to sort out a good price for my vehicle which was better than other car buying websites. I will be using them again in the future
Date of experience: April 12, 2024
Paul was very helpful. Car price given. All good so far….collection handover was numerous phone calls which to be honest could have just been one call or done via person collecting and the seller. This bit I thought was slightly stressful. Could be more streamlined. Especially as I was doing this on behalf of my 83 year old mum and wasn’t at her property at the time. Deal done and car driven away. I’d use them again but hope they streamline handover some what.
Date of experience: April 12, 2024
Quick and easy process and prompt payment.
Date of experience: April 12, 2024
US
DISGRACEFUL COMPANY WITH POOR DISGRACEFUL WORK ETHICS!! NO SELF RESPECT!! NO RULES!! NO REGULATIONS!! Dealt with Jonathan Adams at TheCarBuyingGroup.. After receiving unlimted calls and emails about my car i wanted to sell... So i wanted to go ahead.. Around 15-20 minutes on the phone with this man who claimed to be very experienced... He took all the detail about the car and the seller (Me).. The asked to upload the photos for the "GUARANTEED QUOTE" .. Right fair enough.. I did what was asked.. Then after 20 muiunutes he rang me back and offered me £2k.. Fair enough okay DEAL! RIGHT .. Then confirmation email received perfect! All done now waiting to get the collection booked… But hang on…!!! HE RANG ME AFTER 4 HOURS TO TELL ME THAT HE MADE THE WRONG OFFER!! AS THE VALUATION TEAM HAS LOOKED AT THE PHOTOS “NOW” AS THEY WERE “BUSY” AND THE OFFER I MADE WAS WRONG!! Even though I have 20 years experience but still I am so incompetent!! RIGHT OK!! Thanks for making yourself look like a joke!! So he offered me way lowered price with all those excuses … fair enough wI still accepted the new offer as I wanted to sell the car!! Then he arranged the delivery … and no one turned up that day and they had to reschedule the collection after wasting my time and waiting for the driver all day !! So finally the driver came .. took the photos of the car sent back to the company .. they rang me and AGAIN LOWERED DOWN the price for the their time!!!! Right so the GUARANTEED PRICE was never guaranteed !!! So the price they offered was very low and I asked them if that’s okay to think about and let them know later as I was told the offer was valid for a few weeks if not months … So after a week I emailed Jonathan Adams … (the experienced guy who made the wrong offer) that I have decided to accept the offer and if they can get the car collected… so this man straight away said “The company doesn’t want the car anymore” what??!! Excuse me ? You didn’t even speak to anyone regarding that and specially when the offer was still valid!!!! And then he suddenly changed his statement and said that they will still buy the car but if I take the lower price then it was last offered !!! What rubbish!! They have no WORK ETHICS!! SELF RESPECT!! And any rules and regulations !!!! They want the car but they will take advantage!!! Once you get back to them and tell them You accept the offer made they will Change their offer thinking you are desperate and they can take advantage ! !!! Never seen any company does like that!! What a disgrace of a company or I don’t know if the company even knew what this guy was doing !!! Giving company such a bad name and damaging the Reputation !! POORLY ORGANISED COMPANY RUN BY JOKERS!! THEY LIE LIE AND just LIE Or maybe it was this guy called Jonathan ? Who tried to take advantage by refusing the oblidge the offer company made on the phone while the driver was there inspecting my car!!!! FINALLY emailed him and told the exact same thing about lying and changing the price constantly and guess what he never got back and replied back!!!! P.S .. all email communication is available as an evidence to support my feedback!!! so end of the day sold the car to the different company at much better price absolutely smooth transaction !! DO NOT DEAL WITH THIS COMPANY IF YOU WANT TO SELL YOUR USER CAR WHAT SO EVER!!!
Date of experience: April 12, 2024
