mauvais hotel c'est pas bon et beaucoup…
mauvais hotel c'est pas bon et beaucoup d'arnaque

Thalassa Hotels is a luxury hospitality group operating in Tunisia, offering a range of upscale accommodations across three key locations: Monastir, Mahdia, and Sousse. With a total of 1,000 rooms, the company is known for providing a premium experience that combines relaxation and wellness through its Thalasso and spa services. The Royal Thalassa Hotel in Monastir is particularly noted for its five-star rating, delivering high-quality amenities and facilities to guests. Targeting travelers seeking rejuvenation and leisure, Thalassa Hotels provides packages that include spa treatments, wellness programs, and scenic beachfront access. Customers can conveniently book their stays online, ensuring a seamless experience when planning vacations or wellness retreats. The company aims to create memorable experiences in picturesque settings, catering to both domestic and international tourists looking for comfort and relaxation.
Thalassa Hotels receives mixed feedback from guests, reflecting both positive experiences and significant complaints. Many reviewers appreciate the excellent staff, noting their hard work and dedication to providing a pleasant stay.
The location and food quality also receive praise, with some guests enjoying the buffet offerings and the overall ambiance of the Royal Thalassa Monastir. However, numerous complaints highlight issues with outdated rooms, inadequate cleaning, and unfulfilled requests for specific accommodations. Some guests express disappointment with the hotel’s maintenance, citing safety concerns like unclean beaches and broken glass. Overall, while there are commendable aspects, the hotel struggles with consistency in service and quality. The sentiment leans towards caution, as many guests recommend looking elsewhere.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.9 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.4 | 5 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 67 out of 100 | 2.8 out of 5 (fair) | — | 9 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Thalassa Hotels is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.8).
9 reviews of Thalassa Hotels. Filter by what matters to you.
mauvais hotel c'est pas bon et beaucoup d'arnaque
Spent two weeks in this hotel recently and will not be returning ever again! Without going on about it too much: Rooms are very outdated unless you book the most expensive one Rooms are not being cleaned Towels being collected in mornings and not replaced till evenings Food always cold and very repetitive Some staff member are very nice but some extremely rude Electrical vires hanging out of walls Evening entertainment very poor Glass and plastic found in volleyball court daily This is just a small highlights of what the place looks like. Luckily enters team provided activities daily, this is the only thing that kept us there for the whole duration. Would not recommend.
For your safety, do not book this hotel. The beach doesn't get cleaned daily, I found broken glass on the beach by the deckchairs, which I nearly stepped on. Some of the staff are rude, dismissive and unhelpful. The rooms do not get cleaned properly at all. I kept finding blonde and brown hairs in the bath and dead flies in different parts of my room. They also left myself and 4 other guests stranded at a massive yearly festival, which we were lucky enough to jump on another hotels coach as no taxis circulate the area. I'm in the process of seeking therapy for that experience as it has left me with extreme anxiety. I've given 4 stars for the location as the hotel is next to Iberostar hotel, which is a proper 5 star hotel and their beach area is clean (which is where we went for beach days after finding the glass in the sand near our deckchairs). I'm absolutely appalled by this hotel and overall in complete shock by the whole experience.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 44% are 1–2★.
Thalassa Hotels is a luxury hospitality group operating in Tunisia, offering a range of upscale accommodations across three key locations: Monastir, Mahdia, and Sousse. With a total of 1,000 rooms, the company is known for providing a premium experience that combines relaxation and wellness through its Thalasso and spa services. The Royal Thalassa Hotel in Monastir is particularly noted for its five-star rating, delivering high-quality amenities and facilities to guests. Targeting travelers seeking rejuvenation and leisure, Thalassa Hotels provides packages that include spa treatments, wellness programs, and scenic beachfront access. Customers can conveniently book their stays online, ensuring a seamless experience when planning vacations or wellness retreats. The company aims to create memorable experiences in picturesque settings, catering to both domestic and international tourists looking for comfort and relaxation.
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