Takeaway.com receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time
Great service fresh food delivered just took a little longer than stated
Not too good.rice stodgy and soggy. Chicken balls in batter-TOO MUCH BATTER!
Our first order last week was messed up by the takeaway but Takeaway.com contacted us by phone and their service was second to none. This week it was very easy to place the order and it was delivered quickly. The food was exactly as described and was fresh and hot.
Got a take away last night from 'takeaway.com' what a fab service it is, could pre order to a time that suited and guess what'it only turned up on the dot' who'ed of thought it, ordered from 'massala express' in seaford, was absolutely spot on and loads of food, will deffo be using them again, you should give it a try.
They got my phone number wrong and called some poor guy twice to confirm the order. Subsequently after phoning them and rectifying the problem I had waited over an hour for my tea.
haven't used this service before, but would definitely use again
I ordered pizza at 1.30am. At 2.30am I rang the pizza place to chase my order. I told them I ordered it through takeaway.com and they said that the orders don't come through from takeaway.com after 12am because no-one is working after that time to confirm orders. Takeaway.com should make it clear that this is the case!
Arrived on time, excellent pizzas and were great value for money. Will deffinately be ordering again soon.
I do not like leaving negative review about anything, but what else would I leave when:- I placed order with shop as it said it was open on the internet page. When I phoned to check on order I was told I never placed order and the rude man on the other end hung up. I received my refund but didn't feel they were too concerned about what had happened to be honest. Just be wary when ordering late on as the place may be closed even if it says its open. Hopefully this is a one off and they learn from this mistake.
Service first class
The webiste navigation was a bit confusing, certainly compared to Just-eat or Hungry House, while there were much less options for takeaways.
They do what it says on the tin and genuinely care for their customers.
Brilliant will use again and most definately loved the way you can see what is happening live !
Ordered a large pizza meal for a dozen people - received emails to indicate all was well. 75minutes later chased the actual restaurant and they claim no order was received. They fulfilled the order (charged me extra as takeaway.com undercharged apparently) but it was so late by the time the food arrived most of my guests were leaving. The next day after complaint I received an email saying payment didn't process correctly and I would be refunded in the next 10 business days...the restaurant are chasing me direct for payment which is fine once I am reassured the takeaway.com refund is in place. Takeaway.com are "sorry for the situation" but frankly have done little to make good or compensate for the error - the underlying tone being one of not really their fault. The laugh of it all was that I was asked to review the meal that very evening when no order was ever passed on - you can imagine my response. It is frustrating for these generic .com sites who seem to raise so much money in great fanfare only to ultimately let down both the consumers and the underlying restaurants. I will be going back to the old ways and dealing direct with the actual food providers. Really fed up with the hassle - spent half an hour trying to establish whether payment taken through card company - they apparently claimed to the restaurant no money was taken, it was, and 6 calendar days later still no sign of a refund.
I'm order in different times and in different days.Every time my order was processed fast and delivery was very short time ater order. It is a professional and faithful site. I really appreciate they services.
Started with an easy order on line, nite cap! 1.00am gave up at 5.30am. Vendor blamed takeaway.com family refere to it at takeaway.con, night ruined. Next morning, rapid response by customer services who claimed it has sometimes were call centre staff have forgot to process an automatic machine, lol in itself! An customers have been left without order, all night, great service from a .con company who clearly fails to respond to previous problems and execute a policy to prevent effectively thier business collapsing outside of office hours. No real sentiment in apology or recom pence to highlight inconvenience frustration and disappointment. So when you hit cart and pay are takeaway.com really on thier way ????
Good range of restaurants with menus available. Also told me which ones were shut at the time. Food arrived on time and hot. Will use again.
Easy to use and lots of payment options. Recommended.
Great service definitely reccomend
Lured back by a wee money off code, ordered from a local takeaway and an hour later checked with them to see how long it'd be. "We ain't used takeaway.com for over a year" was the reply. Waste of time - would avoid this lot like the plague.
Ordered on three separate occasions, only once did I receive order
It is not working tonight! I'm starving help meeeeeeeeeeew
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