I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
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Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 21 - 30 of 995 reviews
SQ
SIGN UP SUPPORT
I was suppported to manage an issue with my account by Courtney who was polite and efficient.
Date of experience: July 1, 2025
RV
I had issue with calling and receiving…
I had issue with calling and receiving calls from three network,I had a chat with the online customer service who was very good. Nazia was exceptionally patient within my issues and took me step by step and gave me good , professional advice. As my mobil was not adaptable with three network she even took the time to recommend selection of makes that I should look for next buying 😊🤗
Date of experience: June 27, 2025
KP
Received excellent service from Nazia
Received excellent service from Nazia. Nazia understood my concerns & gave prompt helpful replies.
Date of experience: June 23, 2025
JB
Quick, efficient service and value for money
I had a slight problem in ensuring I was signed up for the £7 per month 12-month offer that ran in April and Courtney was quickly able to ensure my direct debits were for the right amount via the chat function in my Superdrug mobile dashboard. Great service and quick response from Courtney in the chat, and in earlier email conversations. I've been with Superdrug mobile for three years, and have now added my father's phone to Superdrug as I'm impressed with the service, coverage and value for money! I would recommend them.
Date of experience: June 20, 2025
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