I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 31 - 40 of 995 reviews
CC
I visited the UK from Canada for 1…
I visited the UK from Canada for 1 month and used the unlimited Data sim for this time. It was excellent. On my departure I contacted Superdrug to cancel the sim and customer service was excellent! Thanks to Mateusz for his help. Will use Superdrug again when I return to the UK
Date of experience: June 16, 2025
C
Casha
US
I had a fantastic experience with…
I had a fantastic experience with Superdrug Mobile, and I’d especially like to thank Mateusz for his outstanding customer service. The response was incredibly fast, and Mateusz was professional, friendly, and went above and beyond to help me out. It’s rare to come across such dedicated and efficient support—thank you again! Highly recommend Superdrug Mobile.
Date of experience: June 15, 2025
NL
The best customer service representative
The best customer service representative is Mateusz. I have referred to a few others with the same problem of not being able to activate my sim but only he helped! Thank you a million.
Date of experience: June 15, 2025
SB
Nazia has been so helpful!!!
Nazia has been so helpful!!!
Date of experience: June 12, 2025
C
Chris
US
Shocking network ⸻
⸻ This has been the worst network experience I’ve ever had. Despite using a top-of-the-line iPhone 16 Pro Max, there’s no support for VoLTE or WiFi calling — features that are standard on most networks. I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused. This feels like a scam. Completely unacceptable service from what’s supposed to be a modern carrier.
Date of experience: June 12, 2025
KO
Issues: refund and phone number
My adviser is Carmen. He took time to resolve my issues, putting me through to the steps of the problems. I thanked him for hus support and time.
Date of experience: June 12, 2025
S
Big problem? Solved now!
I was having a huge problem between my daughter and me on our SIM cards being mixed up. Thanks to the Super drug support I was able to fix my problem and now I can renew my SIM! Huge shout out to VINNIE who helped me fix my problem. Sabah Alnour
Date of experience: June 10, 2025
LM
Great customer service from Mateusz…
Great customer service from Mateusz -super drug mobile. I needed my sim reactivated after losing it and receiving a replacement and he reactivated it in a few seconds.
Date of experience: June 10, 2025
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