I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 11 - 20 of 995 reviews
MN
I recently lost my phone on holiday and…
I recently lost my phone on holiday and throughout the whole process of pausing account, getting new sim and reactivating, the service received has been exceptional. Wait times are non existent and response from all advisers polite and swift. Its so refreshing, thank you all at Superdrug mobile.
Date of experience: July 8, 2025
NA
Niro AJ
US
Nice experience of the service
Hi, I was assisted today by Courtney and she helped me get through my issue so well that's it's all sorted now. Thank you very much to that kind lady to have spent time looking into the answer and got the right solution finally. Thank you so much yet again.
Date of experience: July 8, 2025
MS
Marta was very helpful and very polite…
Marta was very helpful and very polite I’m glad I got her help with everything I needed
Date of experience: July 8, 2025
TH
T Hollas
US
Account login issues
I was getting help through the online chat to resolve my issue. The lady assisting me was named Marta. She was very patient with me as I didn't initally have all the information she required. She was very efficient and resolved my problem. My experience could not have been better. Thank you Marta
Date of experience: July 6, 2025
LS
Nazia lovely to speak to and very…
Nazia lovely to speak to and very helpful Great service
Date of experience: July 3, 2025
GR
Spoke with Carmen today
Spoke with Carmen today. Very helpful and knowledgable. Superdrug are lucky to have such a person
Date of experience: July 3, 2025
MW
I had to go on the chat to find out why…
I had to go on the chat to find out why I’ve had no service today. Mateusz was diligent looking into the problem and reported it to the technical department. I hope they are able to get my phone back working again soon.
Date of experience: July 2, 2025
H
Harry
US
Superdrug mobile has been my best sim by far!
Have been with superdrug mobile since 2021. They have been perfect with helping me with all of my issues (not that there were many), and never had a reason to leave. Unfortunately I had to end my sim plan due to me needing a new phone and not being able to nuy one outright. They have been very helpful with me leaving and have been there for every step. Courtney has been really helpful in that process with helping me with my credit refund. She was very professional and kind with all of her messages and made sure I had everything I needed. I will definitely be coming back when I can buy a phone outright.
Date of experience: July 1, 2025
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